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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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  • 33 replies
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Now tv router

You check my connection and said it’s all ok but it keeps telling me no internet connection 

Jodie by • Mentor
  • 1305 Views
  • 5 replies
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Resolved! Disney

I use a Now TV box. I am no longer a NowTV subscriber. I use the box to watch Netflix, Amazon, BBC etc. I am subscribed to Disney+ is it possible to see the app on my box?

JJJames by • Advocate
  • 1112 Views
  • 1 replies
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Now tv box won’t work

Thought my nowtv box had died, it wouldn’t turn on, so ordered a new one. Set it all up and started an up date and walked away for a couple of minutes, came back to find its switched off and will not start up, when I press the home button on the remo...

Resolved! Youtube freezing

Hi for the past two weeks I have had issues trying to watch youtube. I'm getting similar problems to everyone else has reported. My Roku/Nowtv black box is a model 4200SK.I cannot fast forward or rewind without the box freezing up. It also has issues...

Davo by • Advocate
  • 1456 Views
  • 1 replies
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Error message

I have a couple of the old black Now tv boxes. I was watching u-tube when I got an error message saying 'something went wrong' and that I should sign into my account.I've never had to do that before so why the hell now? There's an icon that says 'gue...

Whatthe by • Observer
  • 640 Views
  • 1 replies
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Broadband

Hello I was just wondering , I’ve just had my now tv hub box delivered but it says it won’t go live till the 13th , why is that because I don’t need any engeneer out , so if I have the hub box already why can’t I just have my broadband activated now ...

Slater by • Advocate
  • 929 Views
  • 4 replies
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Resolved! Box keeps asking for pin

The past week my now box old version keeps asking for the pin on every show ...I've got all my pin settings turnt off ..its doing my head in .. help 

Legge72 by • Advocate
  • 1337 Views
  • 2 replies
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Parental pin not been accepted

I keep been asked for my parental pin and every time i enter it states it is invalid. I have tried resetting it and it still won’t work? Please help

Are there any ways to increase the broadband WIFI signal?

Hi Guys, I have just installed a NOW broadband. The signal, however, is not strong enough as I could barely receive any from the bedroom. Hence I wonder if there is any thing I can do to increase the signal possibly? 

Cheng by • Advocate
  • 968 Views
  • 2 replies
  • 1 thanks
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