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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Picture Breakup - faulty box ordered less than 1 year ago

Wen using the Black Now box in the living room it works fine for about 1 hour but then the picture stats to breakup at regular intervals (every couple of minutes) with full colour patterns appearing - sound seems unaffected.  I use the box mainly to ...

Low audio volume

Hello, I’ve just used a day pass for the first time to watch a Grand Prix on Sky Sports on a MacBook Pro 2011 running iOS 10.10.5 Yosemite. The sound was extremely low and I could barely hear the commentary. Any suggestions, as I wouldn’t bother tryi...

Box not working

Plugged box in for my eldest son got nothing - have already set up youngest son's box so and working fine even works in my eldest sons TV. However one box not even responding HELP

HDCP Unauthorised - Content Disabled (My Comments)

After a hectic day I switched on my Now TV box from standby to be greeted with the wording in the subject on a purple background. Whilst I could have looked this error message up on the Internet I am not happy with Now TV, because instead of writing ...

Pre-Show Adverts - Extreme Noise

Can something be done about the volume on the pre-show adverts as it is almost twice the volume of some of the shows they precede. This is getting very anoying having to mute everything until the same repeatitive junk is shown at the start of every p...

Screeching noises/Picture breakup

Please can this major issue be prioritised as i have experienced this very annoyiong glitch for many months (though generally less often every 15-30 minutes mostly during adverts) also with horizontal picture breakup (coloured lines that go on contin...

Resolved! Black nowTV box

Had an email offering a free tv box, can’t find anywhere if there are ongoing charges with this?

Box not working !

I’ve had a nowtv box since about November last year and usually had no problem with it. The last month or so it’s just buffering constantly as you can imagine it’s extremely frustrating. I have tried all the suggested actions on the now TV website s...

Sports package to watch the masters

Purchased a sports package to watch the masters and have ended up watching a golf discussion group with very occasionall glimpses of the Golf action. Get on and show the days play, that’s what I paid for.

Can't buy a Sky Sports Pass?

When I try to buy a week pass I get the message "Sorry, there was an error. Please try your order again later". I regularly buy one day passes, but I want to watch the golf. Please help...I'm missing it!!