NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Now TV box not working

My box isn't working at all. Initially it was showing a purple screen. I've unplugged it and waited and switched it back on n now it's just displaying coloured lines on the screen. Have checked all cables Inc hdmi. Not sure why not working. Internet'...

NOW TV box not responding or working post software update

My NOW TV box seems to be not responding post the latest software update.The white light in the front of the box is on but is not projecting anything to the TV. I have tried tthe following with no luck:- hard reset using reset button, there is no res...

Getting broadband at 2 different addresses

Looking to get broad band at 2 different addresses

apps

can i add disney plus to my membership if using now through bt tv

Payment problem

Why has the monthly payment changed? Until now I paid £24 and this is also in the contract, but now I paid £27.50. Thank you for your help.But I had £24 in my account for payment. Failed my payment for change that £27.50.

Skynow Q Hub modem solid red power LED

My router just went in dead mode, when plugged in the power LED is solid red, and nothing else happens. Who do I contact, the chatbot just sends me in circles

Connection issues - Internet keeps dropping out

Is anyone else having issues? Its been doing this since yesterday. Looses connection - Re-connects. I'm in SM1 area

Broadband cancellation mistake

Dear Forum Members,I hope this post finds you well. I am writing to bring to your attention a distressing situation I recently encountered with Now broadband, which has resulted in the sudden cancellation of my broadband services. I am seeking advice...

Connection

Hi,We’ve recently moved and have new WiFi and now I cannot connect the now box to my tv?! It just turns black on the tv screen not taking us to any setup screen. It’s a very old black now box, is this why?

No internet

Morning,there is no internet, the light on the box is red. i did all the steps needed that i read online but it is the second time happening. Are you able to send me an engineer asap??

Community

NOW Box

Discussions