12-01-2016 22:39
13-01-2016 11:53
Hi @Anonymous User
Thanks for joining us on the community.
I'm sorry to hear that you're having audio issues (pun not intended!) but I'm going to go through through some steps with you to help get it back in working order 🙂
I'd just like a little bit more information so I know what steps would be best.
When you checked the HDMI connection, did you try another cable or port?
You mentioned that you tried rewinding the video and heard it the second time. Have you tried playing out live content to see if it happens then?
Thanks!
Ryan
NOW TV Team
13-01-2016 14:36
13-01-2016 17:15
Hi Sharon,
While it's entirely possible that it could be the connection, it is unlikely. Especially if the box is less than 3 feet away like you said.
I don't want to force you to watch Live TV! It's just so I can have an idea about the issue you're facing 🙂
Thanks!
Ryan
NOW TV Team
13-01-2016 20:02
@Anonymous User wrote:
Another poster mentioned wifi connections - i dont see why there should be an issue, i would expect a box of this nature to be able to handle any type of connection surely! Router located less yan 3ft away. Sk
Well... given your router is only 3 feet away from your Now TV Box I suggest use a wired ethernet connection instead of WiFi
21-01-2016 14:49
22-01-2016 15:56
Hi @Anonymous User,
Sorry to hear that this issue is still ongoing.
Are you able to test the NOW TV Box on a different TV to see if it works properly in a different room/tv?
Thanks,
Rich
The NOW TV Team
22-01-2016 18:02
23-01-2016 16:50
Hi @Anonymous User
Thank you for your post
I have emailed you directly regarding this
Regards
Sue
NOW TV Team