23-01-2021 16:01
Hi, I’m having problems using Youtube on the Now TV box, every time I try to watch a video on Youtube, the screen goes blank and I can hear adverts before the video starts without any picture, if I try to press any directional button I get the picture but with the overlay to advance forward, usually this would time out after a few seconds but this remains for the duration of the video, if I try to exit it then I loose the picture but still get the sound.
I’ve already checked the cables, done a system update and uninstalled and reinstalled the Youtube application but the problem persists.
I regularly use the Now TV box and all the other applications are working fine.
Anyone else getting this problem or knows how to rectify it.
Thanks
Solved! Go to Solution.
23-01-2021 16:11
Hi @Anonymous User
I get this occasionally with my Philips TV and NowTV 4K box where for some reason the YouTube App doesn't play nicely with my television and it seems like a HDMI conflict between the App and my television.
No solution sorry, where i have to power down both the television and NowTV box to watch YouTube again.
When i use the same NowTV box and same HDMI cable on my older television watching YouTube is rock solid.
23-01-2021 16:11
Hi @Anonymous User
I get this occasionally with my Philips TV and NowTV 4K box where for some reason the YouTube App doesn't play nicely with my television and it seems like a HDMI conflict between the App and my television.
No solution sorry, where i have to power down both the television and NowTV box to watch YouTube again.
When i use the same NowTV box and same HDMI cable on my older television watching YouTube is rock solid.
23-01-2021 16:25
Thanks, all working as normal, the one thing I didn’t try was turn it off and on again, there’s hope for me yet getting a job working on an IT helpdesk, Ha ha
Cheeeeeeeeeeeeeeeeeeeeers
23-01-2021 16:35
Hi @Anonymous User
For me temporary switching the power off on the television and NowTV box will get me watching the YouTube App again, but occasionally after a few hours or days the same problem rears it ugly head 😡.
If you have an older HD Ready (720p) television, then maybe try 720p in the NowTV box menu settings, and maybe try a different HDMI port on your television as well.
Though with a HDMI handshake conflict i would expect the problem to happen any time when using any Apps on the box.
Unless it's a bug on the YouTube App, but would expect more reports on the Community Forum.
You could try a forced software on your box (see step 6) on the link below, though i doubt it will make any difference to your YouTube problem, but worth a try anyway.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
Can you temporary test the NowTV box on a different television in your home with regards to the YouTube App to see if the issue persists ?
23-01-2021 16:55
Hi @schnapps
Thanks for all your help, I’ll save this in case it happens again.
Have a good evening
R