Youtube freezing

[Davo]

Hi for the past two weeks I have had issues trying to watch youtube. I'm getting similar problems to everyone else has reported. My Roku/Nowtv black box is a model 4200SK.

I cannot fast forward or rewind without the box freezing up. It also has issues if I just exit. The only solution is to unplug and wait a few minutes. I have uninstalled and reinstalled the youtube app. I have carried out software updates. A connection check shows I have an Internet speed of 7mbps when I'm paying for 36mbps. Please help. Thanks

[gavs82008 · Accepted solution]

@Davo 

Have you tried a factory reset to the device?

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

Otherwise report the issue with YouTube.
https://support.google.com/youtube/answer/4347644?hl=en&co=GENIE.Platform%3DDesktop

You could try reporting to staff via live chat with NOW to see if they are able to do anything.

Which is accessed by clicking “Chat online” within the green box. Don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support so you can send pictures, see the below picture for the email address.