19-02-2021 12:10
Hello,
I have had this box for years and never once had a problem with an application. The issue I am having is when I try to open the YouTube app it goes to a screen of a sand timer and then goes back to the home screen. I tried the simple things like unplugging the box and back in again, waiting, using a pin to reset the box and even a full factory reset. Unfortunately, my efforts have been in vain as none of this has worked. I have checked that YouTube is not being blocked on the internet and it is not. If I could get any resolution to this it would be appriceated.
Anemoi
Solved! Go to Solution.
19-02-2021 13:27
@Anonymous User
OK, I understand from your previous posts that only YouTube is affected, if that is corrected then I think you have two, not mutually exclusive, options:
1) Contact Now TV's help chat by accessing "Help" in the green banner above.
2) Contact Google help: https://support.google.com/?hl=en-GB
You can also write to Now TV at the following email:
Good Luck
UK Bob
19-02-2021 16:06 - edited 19-02-2021 16:07