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Anonymous User
Not applicable

‎19-02-2021 12:10

YouTube app doesn't load

Hello,

I have had this box for years and never once had a problem with an application. The issue I am having is when I try to open the YouTube app it goes to a screen of a sand timer and then goes back to the home screen. I tried the simple things like unplugging the box and back in again, waiting, using a pin to reset the box and even a full factory reset. Unfortunately, my efforts have been in vain as none of this has worked. I have checked that YouTube is not being blocked on the internet and it is not. If I could get any resolution to this it would be appriceated.

Anemoi

0
1 ACCEPTED SOLUTION
ukbobboy
Legend

‎19-02-2021 13:27

In response to Anonymous User's comment

@Anonymous User 

 

 

OK, I understand from your previous posts that only YouTube is affected, if that is corrected then I think you have two, not mutually exclusive, options:

 

1) Contact Now TV's help chat by accessing "Help" in the green banner above.

 

2) Contact Google help:  https://support.google.com/?hl=en-GB

 

You can also write to Now TV at the following email:

Now TV Customer Services Email.jpg

Good Luck

 

 

UK Bob

View solution in original post

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10 REPLIES 10
ukbobboy
Legend

‎19-02-2021 16:06 - edited ‎19-02-2021 16:07

In response to gavs82008's comment

@gavs82008 

 

 

Cheers anyway Gavs.

 

 

UK Bob