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Anemoi
Advocate

YouTube app doesn't load

Hello,

I have had this box for years and never once had a problem with an application. The issue I am having is when I try to open the YouTube app it goes to a screen of a sand timer and then goes back to the home screen. I tried the simple things like unplugging the box and back in again, waiting, using a pin to reset the box and even a full factory reset. Unfortunately, my efforts have been in vain as none of this has worked. I have checked that YouTube is not being blocked on the internet and it is not. If I could get any resolution to this it would be appriceated.

Anemoi

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ukbobboy
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Re: YouTube app doesn't load

@Anemoi 

 

 

OK, I understand from your previous posts that only YouTube is affected, if that is corrected then I think you have two, not mutually exclusive, options:

 

1) Contact Now TV's help chat by accessing "Help" in the green banner above.

 

2) Contact Google help:  https://support.google.com/?hl=en-GB

 

You can also write to Now TV at the following email:

Now TV Customer Services Email.jpg

Good Luck

 

 

UK Bob

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ukbobboy
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Re: YouTube app doesn't load

@Anemoi 

 

Hey

 

What device are you using?

 

 

UK Bob

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Anemoi
Advocate

Re: YouTube app doesn't load

A black box

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ukbobboy
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Re: YouTube app doesn't load

@Anemoi 

 

 

 

OK, got it.

 

When did this problem start and do you know if your Now TV box was recently updated?

 

Also, have you tried using a new YouTube icon by deleting the old one and installing another one?

 

Let us know.

 

 

UK Bob

 

 

 

 

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Anemoi
Advocate

Re: YouTube app doesn't load

Yes, I have also tried uninstalling, restarting then reinstalling and still have the same issue. The problem started 2 days ago while I was on the app I got kicked off and then couldn't open it again. I did a force update yesterday as well.

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ukbobboy
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Re: YouTube app doesn't load

@Anemoi 

 

 

OK, I understand from your previous posts that only YouTube is affected, if that is corrected then I think you have two, not mutually exclusive, options:

 

1) Contact Now TV's help chat by accessing "Help" in the green banner above.

 

2) Contact Google help:  https://support.google.com/?hl=en-GB

 

You can also write to Now TV at the following email:

Now TV Customer Services Email.jpg

Good Luck

 

 

UK Bob

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gavs82008
Legend 5
Legend 5

Re: YouTube app doesn't load

@Anemoi 

Sounds like you have done the standard troubleshooting for the device. 

 

Another suggestion (probably wont work) is that you could unplug the router for a few mintues. 

 

Then head onto Live chat, to see if its something which Now TV staff can sort out for you. 

Just make sure to click "chat online" within the green box. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

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Anemoi
Advocate

Re: YouTube app doesn't load

I will give this a try, will update if it works or not. But thank you for the help.

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ukbobboy
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Re: YouTube app doesn't load

@gavs82008  @Anemoi 

 

 

Hey Gavs

 

Do you know if Now TV has done any updates or fixes recently, say within the last few days?

 

You see, my Samsung smart TV is partially bricked by the Now TV app and coupled with Anemoi's  icon problem, both seem OS related and all a bit too coincidental for my liking.

 

Maybe I'm being paranoid but..

 

Anyway, let me know what you think.

 

 

UK Bob

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gavs82008
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Legend 5

Re: YouTube app doesn't load

@ukbobboy 

Not that I am aware of, haven't plugged my Now TV stick in for almost 2 months. Also I have not used the Now TV app itself since start of January. 

 

 

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