04-11-2021 14:27
I mean this is ridiculous. Happens several times a day. End up using my data because I’m unaware the connection has dropped so many times. This is so stupid.
Solved! Go to Solution.
06-11-2021 12:17
Hi @RoyB
I have no idea, where IT is not my strong point (ask me a AV question and i may have a chance of answering it depending on the question 😉).
All i can confirm is that the adjustments that i have done on my NOW Hub 2 Router works well for me in my setup / home environment.
i did read over on the Sky Community a while back that IPV6 is buggy and doesn't work that well on the Sky ER115 Routers (NOW Hub 2 clone).
Don't know if Sky /NOW have updated the Router firmware to improve / fix it, where to be honest i don't want to play around with my Router to test.
04-11-2021 14:38
Hi @Anonymous User
You could try the NOW Hub 2 settings that i use in my setup (no problems for me with wifi drop outs).
https://community.nowtv.com/t5/NOW-Stick/Disconnecting-from-internet/m-p/568514#M7847
If that makes no difference or help, then contact the NOW Broadband Team.
04-11-2021 14:45
Hi @Anonymous User
Here's some further information on how i changed my NOW Hub 2 Router webpage settings.
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
In my setup 2.4GHz wifi works better for me in my Home environment than 5GHz, where i have set all my devices for 2.4GHz.
Also a few users have reported random wifi drop outs on their phones and other devices using the NowTV Hub 2 Router.
Where you could try accessing the Hub 2 Router webpage settings (following steps 1 & 2 above and instead of selecting the Maintenance Tab, select the Advanced Tab), then select the LAN IP Setup tab below it, then disable the IPV 6 on Lan side by unticking the box and clicking the green Apply Button towards the bottom of the screen.
The disable of the IPV6 over Lan seemed to help people who have reported wifi random dropouts on their phone and other devices using the NowTV Hub 2.
And here's a link page on how to get in touch with the NOW Broadband Team.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
06-11-2021 12:07 - edited 06-11-2021 12:08
Hi @schnapps
Do we know the mechanism by which separating the bands can make them both go faster?
I can understand why a device that was connected over 2.4Mhz might go faster on 5Mhz, because there is less contention, and why a device on 5Mhz might get a more reliable service on 2.4Mhz because it has better penetration; and separating the bands lets you choose rather than relying on the router, which might get it wrong.
And maybe if you move devices that were on 2.4Mhz over to 5Mhz, and they still work OK, you make more 2.4Mhz bandwidth available for devices that only work on 2.4Mhz, or which need the penetration.
But is that it, or are there other factors at work?
06-11-2021 12:17
Hi @RoyB
I have no idea, where IT is not my strong point (ask me a AV question and i may have a chance of answering it depending on the question 😉).
All i can confirm is that the adjustments that i have done on my NOW Hub 2 Router works well for me in my setup / home environment.
i did read over on the Sky Community a while back that IPV6 is buggy and doesn't work that well on the Sky ER115 Routers (NOW Hub 2 clone).
Don't know if Sky /NOW have updated the Router firmware to improve / fix it, where to be honest i don't want to play around with my Router to test.
30-04-2022 13:25
I have been having connectivity problems today, just the same. I shall attempt the proposed solution. NowTV need to fix this problem at their end.
30-04-2022 15:11
@Anonymous User
For NOW to have any sight on your fault a call to the broadband team to highlight it would be a start. This forum is mainly customer to customer so any support or advice will be provided by other customers.
If you use the link from a post by @schnapps up thread you’ll get the number to call.
01-05-2022 15:53
@Anonymous User
Is the light on your Now router that says it is connected to Now actually going off and on, or is it that it can’t sustain its WiFi connections on the customer side of the router?
02-05-2022 11:08