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SteveTV
Advocate

Very Poor Support From NowTV

Dear Sir / Madam,

 

I am registering a complaint against NowTV.

 

NowTV support staff and managers have ignored this issue. Please see below.

 

Brunda (12/08/2019, 08:17:17): Thanks for contacting NOW TV, you are talking to Brunda. Can I start by taking your full name and email address, please?
null (12/08/2019, 08:17:39): Stephen LIttle [email removed]
null (12/08/2019, 08:18:38): Hi, my now tv box stopped working it keeps resetting.
null (12/08/2019, 08:19:29): I've done the factory reinstall and that worked for about 24 hours and now it restarts again
Brunda (12/08/2019, 08:20:49): Hi Stephen.
Brunda (12/08/2019, 08:20:59): Good Morning.
Brunda (12/08/2019, 08:21:06): I'll check what went wrong.
null (12/08/2019, 08:24:01): ok
Brunda (12/08/2019, 08:25:04): Stephen, from when are you facing this problem with NOW TV Box ?
null (12/08/2019, 08:25:30): all week
null (12/08/2019, 08:25:51): Probably start wednesday
Brunda (12/08/2019, 08:26:02): Okay, are you able to watch on all other devices ?
null (12/08/2019, 08:26:26): we have another nowtv box upstairs and that works fine
Brunda (12/08/2019, 08:26:42): Okay, did you check your internet connection ?
null (12/08/2019, 08:27:04): yes thats fine, fibre, very fast
null (12/08/2019, 08:27:37): the other box works fine so unlikely internet
null (12/08/2019, 08:28:08): also if I watch through sky app its fine
Brunda (12/08/2019, 08:28:36): Okay, can you try few troubleshooting steps on your NOW TV Box now?
null (12/08/2019, 08:29:03): on nowtv the thumbnail image preview shows the tv channel no problem, but when I go to full screen the picture freezes after 15 seconds
null (12/08/2019, 08:29:12): yes
Brunda (12/08/2019, 08:29:43): Okay, here we go :-
Brunda (12/08/2019, 08:30:01): Step 1: Unplug your NOW TV device and router
* Unplug both your wireless router and NOW TV Box or Smart Stick.
Wait a few minutes. Then plug your router back in first, followed by your NOW TV Box or Smart Stick.
* You won’t need to set up your device again after doing this. Just head over to the main menu and try the NOW TV app again.
null (12/08/2019, 08:30:43): done all tyhat several times, doesn't help. I've followed all the suggestions in your help section and on the internet
null (12/08/2019, 08:31:02): even left it all off ofr 24 hours
null (12/08/2019, 08:33:00): I understand nwotv changed its delivery method, is that true and deos that mean the box no longer works?
Brunda (12/08/2019, 08:34:27): Which Box do you have ?
null (12/08/2019, 08:34:48): black box
null (12/08/2019, 08:36:04): Now TV V3 STB
Brunda (12/08/2019, 08:36:34): When did you purchase the box ?
null (12/08/2019, 08:37:07): nov 2017
null (12/08/2019, 08:37:26): Wed 1 Nov 2017
Brunda (12/08/2019, 08:38:09): Okay, how far is your router from NOW TV Box ?
null (12/08/2019, 08:38:37): within distance because the box has worked up to now
null (12/08/2019, 08:39:07): I work in IT, my router is super powerful
Brunda (12/08/2019, 08:40:17): is this the first time you're facing issue with box or did this happen earlier as well ?
null (12/08/2019, 08:41:12): just this week, I think wednesday so I did a factory reinstall, worked again, then faulty lasy night
null (12/08/2019, 08:41:54): Is this issue related to bit rate and new delivery method ?
null (12/08/2019, 08:42:57): Many on internet saying these boxes break at random
Brunda (12/08/2019, 08:44:34): There's no issue with box.
null (12/08/2019, 08:45:03): So what is the problem?
Brunda (12/08/2019, 08:46:35): It could be the problem with the box because it's been years from purchasing.
null (12/08/2019, 08:47:21): Ok. You need to be honest. First no problem now there is. Please send out two replacement boxes.
Brunda (12/08/2019, 08:49:55): I'm being honest and telling you from the beginning of chat, it could be the problem with internet or the box.
null (12/08/2019, 08:51:18): its not the internet. Are you sending out two new boxes, 2017 is not that lonmg ago
Brunda (12/08/2019, 08:52:37): From where did you purchase the box earlier ?
null (12/08/2019, 08:52:46): from your website
null (12/08/2019, 08:53:16): Order Number
78829731
and
null (12/08/2019, 08:53:49): Order Number
78902240
Brunda (12/08/2019, 08:54:51): Okay, we'll check this and will inform you via email.
null (12/08/2019, 08:55:04): Ok, thanks.

 

DEBOJEET (24/08/2019, 09:33:27): Thanks for contacting NOW TV, you are talking to DEBOJEET. How can I help?
null (24/08/2019, 09:33:56): Hi,

The full case history as well as the emails below.

Brunda (12/08/2019, 08:17:17): Thanks for contacting NOW TV, you are talking to Brunda. Can I start by taking your full name and email address, please?
null (12/08/2019, 08:17:39): Stephen LIttle [email removed]
null (12/08/2019, 08:18:38): Hi, my now tv box stopped working it keeps resetting.
null (12/08/2019, 08:19:29): I've done the factory reinstall and that worked for about 24 hours and now it restarts again
Brunda (12/08/2019, 08:20:49): Hi Stephen.
Brunda (12/08/2019, 08:20:59): Good Morning.
Brunda (12/08/2019, 08:21:06): I'll check what went wrong.
null (12/08/2019, 08:24:01): ok
Brunda (12/08/2019, 08:25:04): Stephen, from when are you facing this problem with NOW TV Box ?
null (12/08/2019, 08:25:30): all week
null (12/08/2019, 08:25:51): Probably start wednesday
Brunda (12/08/2019, 08:26:02): Okay, are you able to watch on all other devices ?
null (12/08/2019, 08:26:26): we have another nowtv box upstairs and that works fine
Brunda (12/08/2019, 08:26:42): Okay, did you check your internet connection ?
null (12/08/2019, 08:27:04): yes thats fine, fibre, very fast
null (12/08/2019, 08:27:37): the other box works fine so unlikely internet
null (12/08/2019, 08:28:08): also if I watch through sky app its fine
Brunda (12/08/2019, 08:28:36): Okay, can you try few troubleshooting steps on your NOW TV Box now?
null (12/08/2019, 08:29:03): on nowtv the thumbnail image preview shows the tv channel no problem, but when I go to full screen the picture freezes after 15 seconds
null (12/08/2019, 08:29:12): yes
Brunda (12/08/2019, 08:29:43): Okay, here we go :-
Brunda (12/08/2019, 08:30:01): Step 1: Unplug your NOW TV device and router
* Unplug both your wireless router and NOW TV Box or Smart Stick.
Wait a few minutes. Then plug your router back in first, followed by your NOW TV Box or Smart Stick.
* You won’t need to set up your device again after doing this. Just head over to the main menu and try the NOW TV app again.
null (12/08/2019, 08:30:43): done all tyhat several times, doesn't help. I've followed all the suggestions in your help section and on the internet
null (12/08/2019, 08:31:02): even left it all off ofr 24 hours
null (12/08/2019, 08:33:00): I understand nwotv changed its delivery method, is that true and deos that mean the box no longer works?
Brunda (12/08/2019, 08:34:27): Which Box do you have ?
null (12/08/2019, 08:34:48): black box
null (12/08/2019, 08:36:04): Now TV V3 STB
Brunda (12/08/2019, 08:36:34): When did you purchase the box ?
null (12/08/2019, 08:37:07): nov 2017
null (12/08/2019, 08:37:26): Wed 1 Nov 2017
Brunda (12/08/2019, 08:38:09): Okay, how far is your router from NOW TV Box ?
null (12/08/2019, 08:38:37): within distance because the box has worked up to now
null (12/08/2019, 08:39:07): I work in IT, my router is super powerful
Brunda (12/08/2019, 08:40:17): is this the first time you're facing issue with box or did this happen earlier as well ?
null (12/08/2019, 08:41:12): just this week, I think wednesday so I did a factory reinstall, worked again, then faulty lasy night
null (12/08/2019, 08:41:54): Is this issue related to bit rate and new delivery method ?
null (12/08/2019, 08:42:57): Many on internet saying these boxes break at random
Brunda (12/08/2019, 08:44:34): There's no issue with box.
null (12/08/2019, 08:45:03): So what is the problem?
Brunda (12/08/2019, 08:46:35): It could be the problem with the box because it's been years from purchasing.
null (12/08/2019, 08:47:21): Ok. You need to be honest. First no problem now there is. Please send out two replacement boxes.
Brunda (12/08/2019, 08:49:55): I'm being honest and telling you from the beginning of chat, it could be the problem with internet or the box.
null (12/08/2019, 08:51:18): its not the internet. Are you sending out two new boxes, 2017 is not that lonmg ago
Brunda (12/08/2019, 08:52:37): From where did you purchase the box earlier ?
null (12/08/2019, 08:52:46): from your website
null (12/08/2019, 08:53:16): Order Number
78829731
and
null (12/08/2019, 08:53:49): Order Number
78902240
Brunda (12/08/2019, 08:54:51): Okay, we'll check this and will inform you via email.
null (12/08/2019, 08:55:04): Ok, thanks.

 

DEBOJEET (24/08/2019, 09:34:20): Hello there. Good morning.
DEBOJEET (24/08/2019, 09:34:51): Let me get this checked for you and get this sorted before you leave this chat.
null (24/08/2019, 09:35:52): Several emails have gone backwards and forewards, whereby NowTV just ask for information I have previously provided. And NT ignored my last email sent 18 Aug
DEBOJEET (24/08/2019, 09:37:03): I will make sure, to go though those emails and help you with the best.
DEBOJEET (24/08/2019, 09:37:12): Please help me with your full name and email id.
null (24/08/2019, 09:37:35): Thank you. Please note that I am recording these messages and screen-shots
null (24/08/2019, 09:37:54): Stephen Peter Little, [email removed]
DEBOJEET (24/08/2019, 09:38:22): Thanks for the details, Stephen.
DEBOJEET (24/08/2019, 09:38:38): If you want after this chat I can send the whole chat conversation via email.
null (24/08/2019, 09:39:09): no problem I'm recording this. Thanks
DEBOJEET (24/08/2019, 09:39:30): That's great.
DEBOJEET (24/08/2019, 09:40:21): I just checked the emails and I found that your case has been escalated to a manager.
DEBOJEET (24/08/2019, 09:40:46): I have left my notes in this case and make sure that you will receive an email from our manager regarding this issue within 24 hours.
null (24/08/2019, 09:41:51): Basically, the boxes I purchased are no longer fit for purpose, due to a change in delivery of service therefore NT should replace the two boxes.
DEBOJEET (24/08/2019, 09:43:11): I have done the needful from end and I will also let the concern manager know to email you within 24 hours.
null (24/08/2019, 09:43:47): Ok, thanks. Can I have the contact details for your legal department please?
DEBOJEET (24/08/2019, 09:44:18): Let me get this checked for you and help you further.
DEBOJEET (24/08/2019, 09:45:27): I would like to let you know that, the concerned manager will get in touch with and help you further.
null (24/08/2019, 09:45:50): What is the managers name please?
DEBOJEET (24/08/2019, 09:46:39): Yes, it's Reena Dmello.
null (24/08/2019, 09:47:07): What is her title in the company please?
DEBOJEET (24/08/2019, 09:47:38): Stephen, I wish I could help you with this details, but we are not authorised.
null (24/08/2019, 09:48:14): Ok, thanks for your help.
DEBOJEET (24/08/2019, 09:48:19): Pleasure is all mine. 🙂

 

Riya (27/08/2019, 17:21:42): Thanks for contacting NOW TV, you are talking to Riya. Can I start by taking your full name and email address, please?
null (27/08/2019, 17:22:27): DEBOJEET (24/08/2019, 09:33:27): Thanks for contacting NOW TV, you are talking to DEBOJEET. How can I help?
null (24/08/2019, 09:33:56): Hi,

The full case history as well as the emails below.


Brunda (12/08/2019, 08:17:17): Thanks for contacting NOW TV, you are talking to Brunda. Can I start by taking your full name and email address, please?
null (12/08/2019, 08:17:39): Stephen LIttle [email removed]
null (12/08/2019, 08:18:38): Hi, my now tv box stopped working it keeps resetting.
null (12/08/2019, 08:19:29): I've done the factory reinstall and that worked for about 24 hours and now it restarts again
Brunda (12/08/2019, 08:20:49): Hi Stephen.
Brunda (12/08/2019, 08:20:59): Good Morning.
Brunda (12/08/2019, 08:21:06): I'll check what went wrong.
null (12/08/2019, 08:24:01): ok
Brunda (12/08/2019, 08:25:04): Stephen, from when are you facing this problem with NOW TV Box ?
null (12/08/2019, 08:25:30): all week
null (12/08/2019, 08:25:51): Probably start wednesday
Brunda (12/08/2019, 08:26:02): Okay, are you able to watch on all other devices ?
null (12/08/2019, 08:26:26): we have another nowtv box upstairs and that works fine
Brunda (12/08/2019, 08:26:42): Okay, did you check your internet connection ?
null (12/08/2019, 08:27:04): yes thats fine, fibre, very fast
null (12/08/2019, 08:27:37): the other box works fine so unlikely internet
null (12/08/2019, 08:28:08): also if I watch through sky app its fine
Brunda (12/08/2019, 08:28:36): Okay, can you try few troubleshooting steps on your NOW TV Box now?
null (12/08/2019, 08:29:03): on nowtv the thumbnail image preview shows the tv channel no problem, but when I go to full screen the picture freezes after 15 seconds
null (12/08/2019, 08:29:12): yes
Brunda (12/08/2019, 08:29:43): Okay, here we go :-
Brunda (12/08/2019, 08:30:01): Step 1: Unplug your NOW TV device and router
* Unplug both your wireless router and NOW TV Box or Smart Stick.
Wait a few minutes. Then plug your router back in first, followed by your NOW TV Box or Smart Stick.
* You won’t need to set up your device again after doing this. Just head over to the main menu and try the NOW TV app again.
null (12/08/2019, 08:30:43): done all tyhat several times, doesn't help. I've followed all the suggestions in your help section and on the internet
null (12/08/2019, 08:31:02): even left it all off ofr 24 hours
null (12/08/2019, 08:33:00): I understand nwotv changed its delivery method, is that true and deos that mean the box no longer works?
Brunda (12/08/2019, 08:34:27): Which Box do you have ?
null (12/08/2019, 08:34:48): black box
null (12/08/2019, 08:36:04): Now TV V3 STB
Brunda (12/08/2019, 08:36:34): When did you purchase the box ?
null (12/08/2019, 08:37:07): nov 2017
null (12/08/2019, 08:37:26): Wed 1 Nov 2017
Brunda (12/08/2019, 08:38:09): Okay, how far is your router from NOW TV Box ?
null (12/08/2019, 08:38:37): within distance because the box has worked up to now
null (12/08/2019, 08:39:07): I work in IT, my router is super powerful
Brunda (12/08/2019, 08:40:17): is this the first time you're facing issue with box or did this happen earlier as well ?
null (12/08/2019, 08:41:12): just this week, I think wednesday so I did a factory reinstall, worked again, then faulty lasy night
null (12/08/2019, 08:41:54): Is this issue related to bit rate and new delivery method ?
null (12/08/2019, 08:42:57): Many on internet saying these boxes break at random
Brunda (12/08/2019, 08:44:34): There's no issue with box.
null (12/08/2019, 08:45:03): So what is the problem?
Brunda (12/08/2019, 08:46:35): It could be the problem with the box because it's been years from purchasing.
null (12/08/2019, 08:47:21): Ok. You need to be honest. First no problem now there is. Please send out two replacement boxes.
Brunda (12/08/2019, 08:49:55): I'm being honest and telling you from the beginning of chat, it could be the problem with internet or the box.
null (12/08/2019, 08:51:18): its not the internet. Are you sending out two new boxes, 2017 is not that lonmg ago
Brunda (12/08/2019, 08:52:37): From where did you purchase the box earlier ?
null (12/08/2019, 08:52:46): from your website
null (12/08/2019, 08:53:16): Order Number
78829731
and
null (12/08/2019, 08:53:49): Order Number
78902240
Brunda (12/08/2019, 08:54:51): Okay, we'll check this and will inform you via email.
null (12/08/2019, 08:55:04): Ok, thanks.

 

DEBOJEET (24/08/2019, 09:34:20): Hello there. Good morning.
DEBOJEET (24/08/2019, 09:34:51): Let me get this checked for you and get this sorted before you leave this chat.
null (24/08/2019, 09:35:52): Several emails have gone backwards and forewards, whereby NowTV just ask for information I have previously provided. And NT ignored my last email sent 18 Aug
DEBOJEET (24/08/2019, 09:37:03): I will make sure, to go though those emails and help you with the best.
DEBOJEET (24/08/2019, 09:37:12): Please help me with your full name and email id.
null (24/08/2019, 09:37:35): Thank you. Please note that I am recording these messages and screen-shots
null (24/08/2019, 09:37:54): Stephen Little, [email removed]
DEBOJEET (24/08/2019, 09:38:22): Thanks for the details, Stephen.
DEBOJEET (24/08/2019, 09:38:38): If you want after this chat I can send the whole chat conversation via email.
null (24/08/2019, 09:39:09): no problem I'm recording this. Thanks
DEBOJEET (24/08/2019, 09:39:30): That's great.
DEBOJEET (24/08/2019, 09:40:21): I just checked the emails and I found that your case has been escalated to a manager.
DEBOJEET (24/08/2019, 09:40:46): I have left my notes in this case and make sure that you will receive an email from our manager regarding this issue within 24 hours.
null (24/08/2019, 09:41:51): Basically, the boxes I purchased are no longer fit for purpose, due to a change in
null (27/08/2019, 17:23:45): Reena Dmello hasn't contacted me as promised
Riya (27/08/2019, 17:24:06): Hello
null (27/08/2019, 17:24:23): My details, Stephen Little, [email removed]
Riya (27/08/2019, 17:24:35): Let me read the texts give me a minute
null (27/08/2019, 17:24:42): ok, thanks
Riya (27/08/2019, 17:28:41): Stephen I got this
Riya (27/08/2019, 17:28:51): Let me check the details and tryv to help nyou
Riya (27/08/2019, 17:29:02): Did you issue for a replacement?
null (27/08/2019, 17:29:34): I have asked for two replacement items.
null (27/08/2019, 17:29:55): A manager is suposed to be getting back to me
Riya (27/08/2019, 17:32:01): Alright let me check
Riya (27/08/2019, 17:32:42): did you get any order number or anything as you said that you have issued for 2 boxes?
null (27/08/2019, 17:35:18): I've been a customer for several years, you should have my details
null (27/08/2019, 17:35:33): I own two boxes, I need them replaced
null (27/08/2019, 17:35:51): Can I have a phone number o f your customer care dept please?
Riya (27/08/2019, 17:36:59): We're an online service so we do not have a telephone number as we're able to help you here on Live Chat
Riya (27/08/2019, 17:37:33): Can I ask you few details so that I can check your account and see if the replacement is processed or no
null (27/08/2019, 17:37:55): then please help, your asking questions I have answered many times.
null (27/08/2019, 17:38:15): Reena Dmello has not sent me an email
null (27/08/2019, 17:38:30): Can I have the postal address for your lega dept please?
null (27/08/2019, 17:38:40): legal departent
Riya (27/08/2019, 17:39:09): Steve I can totally understand this and I know you would be worried about the order too
Riya (27/08/2019, 17:39:22): I will try my best to sort this out
Riya (27/08/2019, 17:39:44): I just need few details so I can check whether it is done or no
null (27/08/2019, 17:39:57): ok
Riya (27/08/2019, 17:40:08): Thank you:)
Riya (27/08/2019, 17:40:17): ♦Are you the account holder?
♦Can you give me the first line of your address and postcode?
♦And the last four digits of the payment card registered to your account please?
null (27/08/2019, 17:40:55): yes, 
null (27/08/2019, 17:41:25): I pay

Riya (27/08/2019, 17:41:35): Thank you so much for the details
Riya (27/08/2019, 17:41:47): Now let me just quickly check the order replacement
Riya (27/08/2019, 17:42:19): Did you issue the order for replacement?Do you have any issue number or anything
null (27/08/2019, 17:43:09): No.
null (27/08/2019, 17:43:12): Brunda (12/08/2019, 08:44:34): There's no issue with box.
null (12/08/2019, 08:45:03): So what is the problem?
Brunda (12/08/2019, 08:46:35): It could be the problem with the box because it's been years from purchasing.
null (12/08/2019, 08:47:21): Ok. You need to be honest. First no problem now there is. Please send out two replacement boxes.
Brunda (12/08/2019, 08:49:55): I'm being honest and telling you from the beginning of chat, it could be the problem with internet or the box.
null (12/08/2019, 08:51:18): its not the internet. Are you sending out two new boxes, 2017 is not that lonmg ago
Brunda (12/08/2019, 08:52:37): From where did you purchase the box earlier ?
null (12/08/2019, 08:52:46): from your website
null (12/08/2019, 08:53:16): Order Number
78829731
and
null (12/08/2019, 08:53:49): Order Number
78902240
null (27/08/2019, 17:44:27): The old/current boxes are not fit for purpose, therefore NowTV should replace them free of charge.
Riya (27/08/2019, 17:46:42): Stephen I can see that this issue is already raised with the manager and you will be contacted soon via email.
null (27/08/2019, 17:47:17): I was told that before, that the manager would come back to me within 24 hours, which hasn't happened.
Riya (27/08/2019, 17:48:18): I am sorry,it is taking a bit more then expected time.
null (27/08/2019, 17:48:30): Reena Dmello hasn't contacted me as promised.
null (27/08/2019, 17:48:37): its not good enough
Riya (27/08/2019, 17:48:42): I can assure you tho that you will be contacted possibly by today.
null (27/08/2019, 17:50:11): Whats the name of the managing director please. I will write a letter
Riya (27/08/2019, 17:50:28): I have again forwarded this to the relevant manager.
null (27/08/2019, 17:50:42): Whats the name of the managing director please. I will write a letter
Riya (27/08/2019, 17:50:57): You can check it on our website.
Riya (27/08/2019, 17:51:11): We can be contacted only via chat or email.
null (27/08/2019, 17:51:22): NOW TV Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.
null (27/08/2019, 17:51:34): I can complain here as it says on your website?
Riya (27/08/2019, 17:51:44): Yes You can
null (27/08/2019, 17:52:02): and will. Name of the manager you just contacted please?
Riya (27/08/2019, 17:53:32): Reena Dmello
null (27/08/2019, 17:53:43): Whats her managers name please?
Riya (27/08/2019, 17:56:01): She will be contacting you.
null (27/08/2019, 17:56:14): yes fine, but her managers name please?
Riya (27/08/2019, 17:56:19): She is the one to contact you
null (27/08/2019, 17:56:36): are you refusing to give her mangers name?
Riya (27/08/2019, 17:57:13): I am not refusing as I don't have that information.
null (27/08/2019, 17:57:36): then ask Reena
Riya (27/08/2019, 17:57:39): I can't contact her.
null (27/08/2019, 17:58:01): supervisor might know
null (27/08/2019, 17:58:32): are you saying there is no manager or superviros on shift?
Riya (27/08/2019, 17:58:56): At the moment supervisor is not available.
null (27/08/2019, 17:59:32): you seriously expect me to believe that. I can wait.
null (27/08/2019, 18:00:48): what time is the supervisor back?
Riya (27/08/2019, 18:02:30): I don't have the information at the moment.
null (27/08/2019, 18:03:03): Ok, I can wait.
null (27/08/2019, 18:04:03): You say you can't contact Reene but you also claim you just did?
Riya (27/08/2019, 18:04:49): I have informed via our internal tool
null (27/08/2019, 18:04:59): You also said I can only contact NowTV by email or chat, but then agreed I can write a letter. This all seems very odd.
Riya (27/08/2019, 18:05:06): Letter?
null (27/08/2019, 18:05:27): yes: NOW TV Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.
null (27/08/2019, 18:06:08): Please ask Reena via internal tool what her managers name is please?
Riya (27/08/2019, 18:07:40): I have already informed her and she will be contacting you as she is unavailable at the moment
null (27/08/2019, 18:08:22): Can you confirm Gidon Katz is still the managing director, for my letter.
null (27/08/2019, 18:09:39): or Marina S
Riya (27/08/2019, 18:11:28): As mentioned earlier I don't have the information at the moment.
null (27/08/2019, 18:11:54): you said it was on the website. Surely someone there knows who the MD is?
Riya (27/08/2019, 18:13:11): As you are aware your query can be resolved by us including the manager and not the MD.
null (27/08/2019, 18:14:03): I think you'll find the MD will solve the issue faster, a lot faster
null (27/08/2019, 18:21:28): You have obviously decided not to reply, therefore I have ended the chat.
null (27/08/2019, 18:21:51): My letter will be sent in the morning
Riya (27/08/2019, 18:22:24): I was reading your previous chat
null (27/08/2019, 18:23:43): and your responce is?
null (27/08/2019, 18:24:52): Please confirm MD name?
Riya (27/08/2019, 18:25:36): Its about your NOW TV box which you purchased in the year 2017 November.
null (27/08/2019, 18:26:03): two boxes
null (27/08/2019, 18:26:33): either confirm you are sending two new boxes or the conversation is over.
Riya (27/08/2019, 18:27:13): As What I can see your box is not under warranty
null (27/08/2019, 18:27:34): You didn't even read my initial chat like you said you did.
null (27/08/2019, 18:28:16): The two boxes are not fit for purpose. If you do not know what that means in legal terms then you need to speak to your manager who does
Riya (27/08/2019, 18:28:27): When the boxes are not under warranty,we usually ask our customers to buy new one.
null (27/08/2019, 18:28:46): see my last message.
null (27/08/2019, 18:29:46): Had you read my previous chats you would understand why I am claiming to new boxes free of charge
null (27/08/2019, 18:30:52): your service changed the delivery method and therefore the boxes are not fit for purpose. Pass this onto someone who knowthe iisue please?
Riya (27/08/2019, 18:31:00): That is the reason on your request its forwarded to the manager.
null (27/08/2019, 18:31:20): Ok, I'll send a letter, bye

 

To date, Reena Dmello has not responded by email.

Please send me two new boxes and refund for the period you haven't supplied the service I paid for.

I look forward to your reply.

Yours sincerely

 

Stephen Little

 

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