cancel
Showing results for 
Search instead for 
Did you mean: 
simonhb
Contributor 2

Re: VPN not supported

One possibility might be that BT have assigned an IP address that NowTV thinks is abroad so to connect to it in the UK you must be using a VPN.

To find your assigned IP try checkmyip.com .

You could then go to NowTV and ask them where they think it is...

Unless of course you aren't in the UK ...

 

Cheers.

bugsy2
Occasional Poster

Re: VPN not supported

champion4 if you configure your router then no probs with vpn

0 Thanks
Reply
bugsy2
Occasional Poster

Re: VPN not supported

a lot of things have changed since you posted. first a vpn is a must and second if you configure your vpn to a uk add (for instance) then you can navigate around it. any probs and i will talk ya through it........lucks

0 Thanks
Reply
MTGraves
Contributor 1

Re: VPN not supported

I had the same problem, and had not set up a VPN. However a quick reset of my router fixed it.

tony24
Contributor 1

Re: VPN not supported

you cannot run a vpn if you are using it on your internet,if you are not using a vpn reset ip router and restart if does not work ring customer care about watching nowtv

0 Thanks
Reply
hilzer
Occasional Poster

Re: VPN not supported

To whome this may consern.

 

Here goes, My wife has a laptop that worked with a differnent provided before moving to Nowtv broadband. She was unable to connect to her company server with the said laptop for outlook emails and files.

Her IT company tried to solve this but concluded that Nowtv will not allow her connection to the company VPN server.

I have used my phone tethering, she has used my office wifi and even tried it in a cafe with no problem.

The chat room said there should be no problem, but the problem persisits.

I have been on a chat with the Nowtv team who said I was to post this message and it would solved.

Nowtv mentioned that this is a domestic use only broadband provider. I'm unsure of the implication of this or how to interpritate it, to me it does seem like this is the issue.

This comes way short of using a domestic broadband as a work platform. if this is the case then Nowtv are in someway control of what Email accounts we can log into. The above mentioned i can log into my work gmail email account with no problem.

What i would like is an solution to the above or an admition of what they Nowtv impose on our usage.

An answer or better, a problem solved would greatfully recieved.

Thanks

Hilzer

0 Thanks
Reply
schnapps Legend 4
Legend 4

Re: VPN not supported

Hi @hilzer 

 

Have a read of this help guide article, where there is a section on how to connect to your work VPN from home when using NowTV Broadband Buddy.

 

https://help.nowtv.com/article/broadband-buddy-troubleshooting

 

 

0 Thanks
Reply
hilzer
Occasional Poster

Re: VPN not supported

Thanks but did not help.

I'm not sure if your Nowtv tech or a user.

 

NOW buddy has been switched off (not in use).

list of advice does not apply.

 

I'm not an IT wizard and only know my way around a computer as an amateur, and therefore need help resolving this.

1 I have a wife with a laptop that she uses to log into her office 365 account over the company VPN

2 she used to be able to connect using ee

she now can't unless we go to a cafe, use my phones hotspot or my office wifi.

3 Her IT company are blaming Nowtv

4 NOWtv don't seem to be able to offer any help.

5 I'm Stuck in the middle.

what to do next?

 

0 Thanks
Reply
schnapps Legend 4
Legend 4

Re: VPN not supported

Hi @hilzer 

 

I am a nowtv customer just like you Smiley Happy.

 

You can identify NowTV staff forum members on here where they have nowtv identified under their status name and their avatar photo will show the NowTV logo on it.

 

Instead of switching off the Broadband Buddy, did you try going into the Broadband Buddy settings and under Block & Allow websites enter your wife's work place VPN server address under the Allowed websites ?

 

Sorry i couldn't help any further Smiley Sad.

0 Thanks
Reply
hilzer
Occasional Poster

Re: VPN not supported

Thank you so much for the help, I will try as you suggest.

I really appreciate your help.

Kind regards

Paul
0 Thanks
Reply