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Anonymous User
Not applicable

Unable to log into account via Now TV

I just received my black box and its all set up. I've got a Now TV account and can log in  online, however I cannot find anywhere to activate my entertainment pass online, so I tried to log in via the TV but when I enter my username and password I get a message "sorry your username and or password are incorrect"

 

They aren't as they work fine on the website

I can't activate my pass and have been going round in circles for ages

Help!

4 Replies
SeeMoreDigital
Legend 5
Legend 5

I'm confused... Do you have an LG television. If so, what's it's model number?

Anonymous User
Not applicable

Hi @Anonymous User

 

I believe your issue is now sorted 🙂

 

Let us know if you need any further assistance.

 

Birgit

NOW TV Team

Anonymous User
Not applicable

I have exactly the same sort of issue. I have a black NOW TV box (delivered this week) and a SKY account. However, I am unable to register my bank details and, therefore, link my payment method with my SKY account. Whenever I try and update my details via my laptop I get caught in an eternal loop that ends in an error message. Similarly, whenever I try and update my account details via my iPhone it won't recognise that I am an existing customer and keeps asking me to set up a new account. Clearly, there is a problem at your end (NOW TV) that I simply can't resolve as a customer as it requires a technical resolution from a member of the NOW TV staff. HELP!

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I have sent you an email in regards to your query. 

 

Thanks, 

 

Karl

NOW TV Team