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huxley123
Scholar 2

UKTV Play app not working on black box

For the last few days, when I click the UKTV Play app I just get dumped back to the NOW home screen. I've tried restarting the box.

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@huxley123 

Can you delete and reinstall the app?

 

Is your box fully updated?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@huxley123 

Can you delete and reinstall the app?

 

Is your box fully updated?

FYI that I do not work for NOW, just a NOW customer trying to help
huxley123
Scholar 2

I'll try reinstalling the app later (presumably I'll lose all my saved favourites).

 

Box is up to date.

gavs82008
Legend 5
Legend 5

@huxley123 

You won’t lose your favourites as UKTV play is tied to an account (out-with NOW).

 

All you’ll need to do is log back in when it’s reinstalled.

FYI that I do not work for NOW, just a NOW customer trying to help
huxley123
Scholar 2

I reloaded and it's now working but I did lose my favourites.