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huxley123
Scholar 2

UKTV Play app not working on black box

For the last few days, when I click the UKTV Play app I just get dumped back to the NOW home screen. I've tried restarting the box.

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gavs82008
Legend 5
Legend 5

Re: UKTV Play app not working on black box

@huxley123 

Can you delete and reinstall the app?

 

Is your box fully updated?


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

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gavs82008
Legend 5
Legend 5

Re: UKTV Play app not working on black box

@huxley123 

Can you delete and reinstall the app?

 

Is your box fully updated?


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

View solution in original post

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huxley123
Scholar 2

Re: UKTV Play app not working on black box

I'll try reinstalling the app later (presumably I'll lose all my saved favourites).

 

Box is up to date.

gavs82008
Legend 5
Legend 5

Re: UKTV Play app not working on black box

@huxley123 

You won’t lose your favourites as UKTV play is tied to an account (out-with NOW).

 

All you’ll need to do is log back in when it’s reinstalled.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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huxley123
Scholar 2

Re: UKTV Play app not working on black box

I reloaded and it's now working but I did lose my favourites.