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Anonymous User
Not applicable

‎24-12-2017 8:25

TV login not working

Hi,

If anyone can help this would make my Christmas but I created an account online which works perfectly but when I go to log in via my now tv black box it keeps saying it doesn’t recognise my ID or password. Could someone advise as it’s the correct details o use to log in here.

Thanks
0
3 REPLIES 3
ukbobboy
Legend

‎24-12-2017 8:37

@Anonymous User

 

Hi Z

 

Do you have any non-alphanumeric characters in your password?

 

If you do change them to numbers and letters because the Now TV system finds non-alphanumerics problematic.

 

 

UK Bob

0
Anonymous User
Not applicable

‎24-12-2017 11:07

In response to ukbobboy's comment
Hi,

My password is a word followed by numbers. Shall I change that?

Thanks
0
ukbobboy
Legend

‎24-12-2017 11:31

In response to Anonymous User's comment

@Anonymous User

 

Hi again Z

 

You asked, "My password is a word followed by numbers. Shall I change that?". No, because it's only non-alphanumerics that cause the problem, i.e. <, >, &, %, etc.  

 

However, apart from the "@" in your username, do you have any other non-alphanumerics in there?

 

I had to asked but, for this purpose, I would assume not. 

 

OK, I would suggest that you press the reset button, on the back of your box, with a pin for about 10 - 30 seconds.  This will reset and clear your device so that you can start again with a blank slate.

 

Finally, if that does not work then you will have to contact Now TV's help chat on the following URL:-

 

https://help.nowtv.com/get-in-touch

 

 

UK Bob

 

 

0