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Anonymous User
Not applicable
18-08-2019 20:32
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TV guide freezing
Hello, every time i go to the TV guide to choose a channel, it freezes and restarts. Iv tried unplugging it, resetting it and updating all apps. It’s been doing it since Friday
57 REPLIES 57
Anonymous User
Not applicable
18-08-2019 21:29
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Me too. I'll @ you on mine 🙂
RoyB
Legend
19-08-2019 15:15 - edited 19-08-2019 15:16
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@Anonymous User @Anonymous User
What device(s) and what pass(es)?
Both the black box?
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
31-08-2019 19:33
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Mine is doing this and so unable to watch anything on live TV-any idea how to resolve?
RoyB
Legend
01-09-2019 22:53
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Check the date, time, time zone and BST settings are all correct for your device and the app.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
02-09-2019 7:29
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I have checked this and the timezone for United Kingdom is showing the incorrect time - it does not allow me to change this. It’s showing 1 hour behind. There are no updates outstanding so not sure how to rectify this. Any suggestions? Thanks for your help.
Heidi72
Mentor
02-09-2019 19:55
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Set time to Ireland as that's the right time,I did this and now it's not freezing on tv guide all working fine 😁
Anonymous User
Not applicable
17-09-2019 20:38
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Worked for me
Heidi72
Mentor
02-09-2019 19:57
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Set time to Ireland as that's the right time,I did this and now it's not freezing on tv guide all working fine
Heidi72
Mentor
02-09-2019 19:58
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Set time to Ireland as that's the right time,I did this and now it's not freezing on tv guide all working fine
