TV guide and live freeview TV freezing

[RoyB]

@Jasper2019 

There’s a button, underneath on the black box, on the side on the Stick, and with the device powered, you press this and hold it in for 15-30 seconds. (Less time, and it only power cycles off/on).

The device then needs to be set up again, with account details and all, so if you want your husband to be able to do this in your absence, walk him through it, make copious notes, and then have him demonstrate that he can do it without assistance, so you can safely leave him with it.

[Charlotte_S]

For restart go to Settings, System, Power, System Restart, Restart.

For factory reset go to Settings, System, Advanced System Settings, Factory Reset.

Hope this helps 🙂

[Charlotte_S]

For restart go to Settings, System, Power, System Restart, Restart. 

For factory reset go to Settings, System, Advanced System Settings, Factory Reset.

Hope this helps 🙂

[gemjoe78]

I restarted my internet box then done a factory reset on the now tv box. Had to re enter the tv code online and log in to my account to restart, then scan tv channels again, now its working as normal

[Jan64]

Thank you.

After reading your info I noticed the time on the NOW TV was out. Changed to Ireland as time correct an pressed the reset button on the bottom of the box.

All working so far 🙂 

[Jasper2019]

Many thanks for Yr in depth info shall try to go thru with my husband when
he has problems again.

[Chad8]

Any chance someone can give me more explicit instructions?

I have plugged and unplugged broadband box and NOWTV box,

I have reset both broadband box and NOWTV box,

and the only difference is an extra second or two before the screen freezes.

Thanks