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Anonymous User
Not applicable

Subtitles doesn't work

I activated subtitles but the don't work in any movie. Let me know. Thank you
6 REPLIES 6
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

What NowTV playback device are you using and what movies that you have tried don't show the subtitles ?

Anonymous User
Not applicable

I have Now tv box, time ago the subtitles work, now they have stopped working, even activating them.
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Are you using the white nowtv box by any chance ?

Anonymous User
Not applicable

I'm using the black now tv box, I have it for 1 year but in these days the subtitles dont work anymore.
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

I am guessing you have gone into the box menu system settings and switched forced captions on ?

 

My nowtv smart box is working fine when watching movies that are subtitles supported.

 

Have you tried a forced software update on the nowtv box by pressing the Home button 5 times quickly followed by pressing the FF button 3 times quickly followed by pressing the RW button on the remote controller 2 times to open up a secret on screen menu.

 

If that fails, maybe try a full factory reset on the box.

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box

 

Anonymous User
Not applicable

I tried watching films called IT, but won’t on subtitles.. tried on but not working