Sorry, Now TV is currently unavailable

[HeidiD]

I pressed sky store button on the controller as suggested and then went back to home button which then loaded up ! so that worked thankyou😅

[HeidiD]

press the sky store button ,it loads up and then press home button afterwards this seems to work 

[BB70]

Any ideas how to resolve this issue ?

[Wardy8]

My remote control isn't working and also its saying currently unavailable 

[schnapps]

Hi @Wardy8 

What playback device are you using ?

Have you tried fresh batteries in the remote and then press the back button on the remote and then jump back into the NowTV stream you want to watch.

If that doesn't work, then see if unplugging the power to your device for a minute helps.

[Wardy8]

@schnapps thank you.

Batteries are new... Its a now tv stick. Iv switched it off and back on... I've now unplugged it to see if that helps.. Its so frustrating as I can get it on my phone 😢

[schnapps]

Hi @Wardy8 

I am guessing you tried the Sky Store button trick previously mentioned on here ?

Also from memory this recent error fault effected BT Broadband users who had to enable file sharing on their Router.

I believe this recent error message can be caused if you are also using a third party software such has Ad blockers like Pi - Hole on your Router.

[schnapps]

Hi @Wardy8 

If the remote is not responding to the stick, then maybe try the things in this trouble shooting guide below.

https://help.nowtv.com/article/remote-control-troubleshooting 

Also does the NowTV Stick respond when using the Roku Remote App on your smartphone ?

[Wardy8]

@schnapps all good and working again now. Thank you for your help x

[na19]

If you are trying to use general apps like netflix, YouTube itv you can download the roku app from the Google pay store on your phone and use apps without the remote 👍