11-09-2020 11:38
I am not sure what's going on but recently when I'm watching live channels on my box. Every 30mins or so I keep getting this pop up and I have to back to home screen.
It's happening frequently and really ruins the enjoyment of watching a live channel!
I've tried factory resetting using secret menu, re registering device etc. I was speaking to somebody on live chat called Jessica for help and she emailed me, I replied to the email and her email box is full... So can't even get support??
I tried Ethernet cable instead of WiFi etc. All of my other devices are working fine in the house and no internet issues. So I have no idea what's going on and believe it's the box or now TVs end ?
Any help or acknowledgment of this issue would be great, is anybody else having this issue ?
11-09-2020 13:12
@Anonymous User
Don't own one of the old Now TV boxes, so can only post some troubleshooting links.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
However I would pop back ton Live chat to sett if you can get it resolved with anothe member of staff
https://help.nowtv.com/article/how-to-submit-a-complaint