Screen on now tv box

[pauline1769]

Hi  does anybody have same problem 

[schnapps]

Hi @pauline1769

Does the problem exist once you switch on the box or when opening up an App ?

Can you test the nowtv box on a second TV in the house maybe with a different HDMI cable ?

I am guessing you have tried a full factory reset on the box ?

[pauline1769]

Hi   it happens when using a app  tried reset and on another tv