22-11-2019 18:39
I’m getting a green flicker on the picture now and again. I changed my HDMI cable but still happening. I saw a post about changing the setting from 1080 to 750 which I’ve done and did seem ok but has started to flicker again.
23-11-2019 13:49
Mine is doing it too! And I've done the same as you. Did you resolve the issue?
23-11-2019 14:07 - edited 23-11-2019 14:10
Hi @Anonymous User @Anonymous User
I am also guessing you have tried a different HDMI port on your television ?
Does the flicker happen if you use the box or stick on a different television ?
See if anything in this link help article makes a difference, start with step 6 first (update the software even if on the same software number) then try step 1, followed by step 2 full factory reset if either steps 6 or 1 doesn't work.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
Out of curiosity which NowTV devices are causing the flickering picture problem, white box, black box, Smart Freeview box, 4K Smart box or Stick and what is the make & model number of your television ?
Also if you are using a high end expensive television, see if in the television picture settings menu that Black Frame insertion feature is not activated which causes a drop of picture brightness and flicker when enabled.
23-11-2019 16:55
I have done all of the above. I have a stick and a Toshiba tv. It's not new.
23-11-2019 17:28
23-11-2019 18:05
Hi @Anonymous User @Anonymous User
Have you both got another television to temporary try your now tv box / stick on to see if the picture flickering persists on a second television ?
@Anonymous User whats the make of your television ?
03-10-2020 13:22
Solved the problem just restart your your Virgin or Sky box no more flashes