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Maddy0014
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Replacement box locked out

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I have had to purchase a new box because my old one diddnt work after being in storage for 4 months after a move. I have hooked up the new one but because the new box is a "5th" device it won't do anything is there any way I can get this changed as i have loaded the pass vouchers that came with it but can't watch anything until 1st April so I am losing out on almost half of the vouchers.
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schnapps Legend 4
Legend 4

Re: Replacement box locked out

Hi @Maddy0014 

 

Jump over to live chat and ask them to either grant you an extra device swap this month or ask them to reset all your devices on your account.

 

Link here to live chat.

 

https://help.nowtv.com/contact-us/managing-my-devices

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