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Anonymous User
Not applicable

Remote stops pairing after 30-90 mins

I’ve used the now tv box and remote in my bedroom for a long time with no problems. Have sticks in my daughters room and the living room again with no problems. 

over the last few days, the remote for the box has decided to randomly unpair itself repeatedly throughout the day. I’ll watch a TV show and by the end, I’m having to unplug the box and repair the remote. Watch a movie and it’ll unpair and I can’t pause it or stop it halfway through. EVERY time. If I’m watching tv in bed throughout the day when I’m sick like right now, I’m having to repeatedly get up, unplug the box and repair the remote. 

the remote has brand new batteries in. 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a nosy at this link, it might be of some help.

https://help.nowtv.com/article/remote-control-troubleshooting

If all that fails I would suggest setting the device back to factory settings.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
ukbobboy
Legend

@Anonymous User   @gavs82008  for Info

 

 

Hi Tony

 

Just a quick thought before putting yourself out, why not download a Roku/NOW remote control from the Google Playstore onto your smartphone, once you get that going you will know if your remote or streaming box is faulty.

 

Plus, downloading the remote app is painless, quick and no problem to get working with the Now TV box.

 

As said before, just an idea you might want to try.

 

UK Bob