12-06-2021 17:24
I’ve used the now tv box and remote in my bedroom for a long time with no problems. Have sticks in my daughters room and the living room again with no problems.
over the last few days, the remote for the box has decided to randomly unpair itself repeatedly throughout the day. I’ll watch a TV show and by the end, I’m having to unplug the box and repair the remote. Watch a movie and it’ll unpair and I can’t pause it or stop it halfway through. EVERY time. If I’m watching tv in bed throughout the day when I’m sick like right now, I’m having to repeatedly get up, unplug the box and repair the remote.
the remote has brand new batteries in.
12-06-2021 17:44
@Anonymous User
Have a nosy at this link, it might be of some help.
https://help.nowtv.com/article/remote-control-troubleshooting
If all that fails I would suggest setting the device back to factory settings.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
12-06-2021 17:56 - edited 12-06-2021 17:58
@Anonymous User @gavs82008 for Info
Hi Tony
Just a quick thought before putting yourself out, why not download a Roku/NOW remote control from the Google Playstore onto your smartphone, once you get that going you will know if your remote or streaming box is faulty.
Plus, downloading the remote app is painless, quick and no problem to get working with the Now TV box.
As said before, just an idea you might want to try.
UK Bob