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Anonymous User
Not applicable

Re: faulty remote controls

Hi @Anonymous User

 

Thanks for popping by, I'm sorry to hear about your remote woes.

 

I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders πŸ™‚

 

Cheers,

 

Rob

NOW TV Team

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Anonymous User
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Brand new box - remote doesn't work.

Hi! I'm trying to use Roku to control Now TV but it cannot locate the device. It's asking for an IP Address. I have no idea where to get this from. Please help...using words an oaf can understand. Cheers.
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Andy
Legend 5
Legend 5

Re: Brand new box - remote doesn't work.

@Anonymous User

 

Welcome to the forum. You don't need to enter the IP address of the box, but you need to wake it up so that it's detected on the network first - pull the power cable out of the back of the box for a few seconds and  reconnect, wait until the white light is solid and not flashing on the front of the box, and then your Roku app should detect your box, you can then connect to it.

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Anonymous User
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Remote controlley issue

Hi All, I have a very annoying problem with the remote to my now tv box, it doesn't work, well that's not quite correct the now tv makes a noise when u press the up button and the purple light on the box flashes but that's it, it's been like this for about 6 months to the point where I've shoved it out the way and stopped using it coz theres no point. I have recently changed Internet providers but can't even update the box so now have no Internet to u! Frustrated is an understatment. HELP me please
TIA o
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SeeMoreDigital
Legend 5
Legend 5

Re: Remote controlley issue

Hi @Anonymous User,

 

If your NOW TV box is still under warranty I suggest you return it to your vendor and get it exchanged...

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ukbobboy
Legend

Re: Remote controlley issue

@Anonymous User

 

Also remember that when you change ISPs you also have to change the network name and wi-fi password on the box.

 

 

UK Bob

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Anonymous User
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Re: Remote controlley issue

Unfortunately it's not got it for Christmas 2 years ago.
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Anonymous User
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Re: Remote controlley issue

@ukbobboy
I cant even get onto it to be able to do anything but thanks if I do eventually get the control working I will do this.
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Anonymous User
Not applicable

Re: Remote controlley issue

If you have an android phone download the Roku remote app it works with my now box

 

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Anonymous User
Not applicable

Re: Remote controlley issue

another thing you can try is a factory reset

there is a small hole directly below the power cable socket use a pin or something and hold in for 10 seconds