Replacement remote won't connect?

[caseyb1993]

@Anonymous User Try replacing the batteries in case the ones given were faulty. 🙂

[Anonymous User]

Tried that with two sets of different batteries no luck. I must be doing something wrong?

[caseyb1993]

@Anonymous User The remote itself could be faulty. Does the light on the box flicker when you press the buttons?

Did you buy it from the sky accessories website? You may want to contact sky over it if you bought it from them. 🙂

[Anonymous User]

Yes bought through Sky website. No signs of life on it at all. The box is on and at the start up screen but nothing on the remote works. Reset the whole thing to factory settings and now even the now tv app won't work.

[caseyb1993]

@Anonymous User I just remembered, if you have a smart phone, you can download the roku remote app. (Apple/Google Play). 🙂

Also, you can check if live chat can help you.

https://help.nowtv.com/article/Buying-replacement-parts-for-your-NOW-TV-box

Click "contact us" at the bottom of the link and select 'live chat".

Best on a PC/Mac. 🙂

[Anonymous User]

Thank you for your help. Now tv are replacing the box. It seems the sensor on the actual box is faulty.

[Anonymous User]

Ordered the Now Tv box directly and the remote is just not working at all. I've even changed the battery twice.

[caseyb1993]

@Anonymous User Hello 🙂

Have a read of this help page.

https://help.nowtv.com/article/return-or-replace-now-tv-box-or-accessories

[Anonymous User]

HELLO, GIVE THE BOX A SMACK, SERIOUSLY, ADVICE I WAS GIVEN 3 YEARS AGO AND
SINCE THEN MY BOX HAS WORKED WITHOUT ANY PROBLEMS.

[schnapps]

@Anonymous User

Sounds to me there is possibly a IR receiver fault or some other inherited fault on your white box.

Personally if it was me, i would send the remote controller back to Sky Accessories Store (assuming you purchased it from there) and request a full refund.

Where if i had a TV with a HDMI port, if would pick up the newer nowtv black box with one of the bundled passes which places like Argos, Currys and Sainsburys are selling off cheap at the moment.