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Anonymous User
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Troublesome remote control

Has anyone got any tips for using the remote control please?! It's lack of sensitivity is driving me insane!! It can either not move when you click it or move way too far, trying to search for anything or indeed just putting in username / password / parental lock number etc is very frustrating. Especially when I compare it with the bluetooth one that an amazon firestick comes with. Any hints or tips on how to get it working better please???

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Andy
Legend 5
Legend 5

Re: Troublesome remote control

@Anonymous User

 

Welcome to the forum.

 

If it is a black NOW TV box then I have had similar problems with mine. Try turning the box clockwise about 45 degrees as the IR sensor is right on the right-hand corner as you look at it and you want to try and get that corner pointing at you when you use the remote. Try also to position the box so it's got plenty of space around it, eg on a top shelf rather than a middle shelf if possible.

 

Also  if you have an Android or Apple phone/tablet you could download the official Roku app from the relevant App Store and use that to control your NOW TV box via wifi as a replacement for your remote.

Anonymous User
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Re: Troublesome remote control

Fantastic, thank you so much, just moving the angle of the box has made a huge difference!! So glad there was a simple explanation - will also get the app on my phone though just in case 🙂

Andy
Legend 5
Legend 5

Re: Troublesome remote control

@Anonymous User thanks for letting me know, glad it's helped! 🙂

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Anonymous User
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Re: Troublesome remote control

i am having the exact same problem. ive just opened mine and started setting it up andthe remote is not working! devastated. its the black now box and the app wont work either

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Andy
Legend 5
Legend 5

Re: Troublesome remote control

@Anonymous User

 

Welcome to the forum.

 

You won't be able to use the mobile app until after your box is set up, as it uses your wifi network to communicate with it.

 

Have you tried the advice above to turn your box about 45 degrees clockwise so the IR sensor on the corner of the box is more straight on to you? Also might be worth just double checking the batteries are seated correctly and the right way round in the remote, and try a different set of batteries that you know work properly just in case. Try also to give the remote a gentle tap on its side (not too hard obviously otherwise it really will stop working!)

 

Unfortunatly if you still have no joy it's possible the remote is faulty and you'd need to return the box to the retailer you bought it from for a replacement. 

schnapps
Legend 5
Legend 5

Re: Troublesome remote control

@Anonymous User

 

Follow @Andy sound advice, the white light on the front of the box should flash every time that you push a button on the remote controller.

 

 

 

 

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Anonymous User
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Re: Infra red fail

Doesn't make any difference unfortunately 😞

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Anonymous User
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Re: Infra red fail

Did you get a another replacement (a third box) and if so do you still have the issue?

 

I did wonder if it could be due to another remote enabled device causing conflicts. It's a very rare thing but it is possible that another remote or device is picking up or interfering with the NowTV boxes remote. I came across this issue once with a DVD player and TV whic appeared to conflict (i guess they used simular remote codes). Basically what was happeneing in this case was the dvd player when in use would pick up on the tv remote signal and actually prevent the tv recieivng it. While the dvd stole the signal it did not actually resond to it. Further more it was only certain buttons on the remote that caused it. Powering down the dvd would allow the tv to regain full access of the remote functions. The TV and DVD were completely different makes too. In the end i had to replace the DVD with a different make to resolve it (since it was the dvd causing the issue not the TV).

 

It's a long shot and as i said it's rare but since you've had multiple boxes with the same problem (which i havnt seen reported before) it is the only thing i can think of worth trying since you have tried everything else. Try a test and dont use your other remotes while using your NowTV box (not just your tv, but dvd,skybox,hifi etc) and cover up all the other device receivers in the room (use elctrical tape, a piece of carboard or something not transparent) and see if the NowTV remote behaves itself then. If the remote then behaves you can be sure its some foom of conflict with one of the other devices and you could uncover each one by one until the problem re-occurs to determine which is the cause.

 

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Anonymous User
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Remote Control

What does the star button on the remote control do?

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