18-12-2015 15:13
07-04-2016 8:24 - edited 07-04-2016 8:25
4268 (Can I call you something else, like "4") you said "....if the remote is faulty they should be able to get a replacement box with new remote from the retailer."
Now that's what I am talking about, why bother with all that "try and fix it" nonsense when the box is within it's guarantee period.
UK Bob
07-04-2016 14:32
@ukbobboy wrote:
4268 (Can I call you something else, like "4") you said "....if the remote is faulty they should be able to get a replacement box with new remote from the retailer."
Now that's what I am talking about, why bother with all that "try and fix it" nonsense when the box is within it's guarantee period.
UK Bob
Another added bonus might be, if you purchased the box from a retailer or shop (excluding the NowTV store) then the new replacement NowTV box provided under the guarantee may have a free pass inside if your lucky.
I think only the NowTV store sells the box has a separate entity.
20-07-2020 14:12
My remote does not work I have changed batteries
20-07-2020 14:34
Hi @Anonymous User
have you tried following these steps in the video below? As the remote may have lost its pairing/failed to pair with the device.
Of course, these steps will only be relevant if you're using a nowTV stick or nowTV smart box gen 2.
https://www.youtube.com/watch?v=NwRzpHXgo_w
20-07-2020 14:40
The remote doesn't work whatever you try
24-04-2016 18:35
Been using the now tv box and had noticed a couple of times that while pressing down on the remote control it would end up jumping twice on the guide.
Does anyone's else do this?
Thanks
20-05-2016 22:15
20-05-2016 22:25
Hi @Anonymous User @Anonymous User
Have you tried using the Roku remote app for Android & iOS?
21-05-2016 3:53 - edited 21-05-2016 3:55
Yep it is a issue with the black boxes and appears to be intermittant. One day it can seem fine and the next it's just a pain in the ass and the box has a mind of its own. As @Anonymous User has stated above, i have too reported this to NowTV multiple times, right back to when the boxes where first released but like many things that get reported you get the 'We can't find the problem' or 'it's your fault/pass the blame' repsonce. All my black boxes suffer the issue.
Strangly enough the reason i was browsing the forum just now is for the last couple of days i have experianced a new bug simular to this one. It seems that when i watch a programme, after it has finished and stopped if i press the 'back' button it is no longer taking me back through the menu by one step but appears to take off in the same manner, so far that it exits the app and returns me to the homescreen. Never had this particular issue before and seems to have come with a recent software update.
@Anonymous User You can get the app on Windows also. I have it on both my windows 10 PC and Windows phone. (Not that i need it, it's just fun to wind the missus up :P)
21-05-2016 6:50