I have recently received a black box as a gift, and when trying to set the box up, the remote doesn't seem to want to communicate with the box.
- tried new batteries
- reset the box
- turned the power off
- sat right in front of the box... and still nothing. There is a solid white light on the box, which does not flash.
I'd be grateful for any support.
Sounds to me like you've already tried everything possible, it may just be that you have a faulty remote (which isnt uncommon).
Some people have found that by giving the remote a large tap on your knee it sometimes gets it working. You could install the Roku app on your smart phone or tablet (Apple,Android and Windows all have it). The app has a remote control feature which you can use as a replacement.
Other than that, if its possible to return the box to where it was puchased, for a replacement, thats probally your best option.
@Anonymous User silly question time. When you did a reset on the box, do you see a set of chattering teeth or bouncing Now logo?
Hmm, if the Roku app is failing to control it also then the problem may be with the box. @4268 has a good point though, you should see those teeth on reset. I automatically assumed you were stuck on the setup screen so never thought to ask that 🙂
When you say you reset the box did you simply unplug it or perform the hard reset method (by putting a pin in the reset hole at the back of the unit)?
Do you know where the box was purchased from? If it was NowTV directly then you may be able to return it as they will have a record of sale but if it was anywhere else then yep sadly you'll likely need to receipt. If you dont get it working, maybe worth asking the person who bought you it if they still have the receipt.
@Anonymous User, @Anonymous User I am wondering hence my reason for asking if the HDMI input selection o. TV has managed to change from the one which has Now connected. I have a HDMI switcher and it likes to switch if a remote is held in wrong place so I know it is possible. If you can't see the teeth the HDMI input is incorrect.
Yep thats correct, the Roku app wouldn't work until you have the box configured to connect to the network (whether via Wifi or Ethernet).
Did you try the hard reset (pin in the hole)?
Do you know anyone who has a NowTV box that you could borrow the remote from quickly just to test? That way you could determine if it's the box or remote at fault. It doesnt matter which box they have as the remotes are all the same despite being different colours and will work on any box.
Just to check also since its a new box, have you removed all the packaging from the box and remote? Sometimes there is transparent stickers over the plastic to protect it. Just check to ensure you havnt left any intact over the remote or box sensors as this can interfere. (Might seem a daft thing to say but there has been cases where people have left them on before).
Another thing you could try is to re-position the box away from other equipment and see if the remote works. Though rare there are some tv's/dvd's etc that work on a simular range and can interupt the signal the remote is sending to the box.
Just some things you can try but if those and other suggestions mentioned earlier don't help i dont think there is much else you can do aside from getting a replacement.