Remote on black box playing up

[Anonymous User]

I've had my now tv box just over 2 months and yesterday the remote started acting like the buttons are stuck down. I can't select anything. It's definately the remote because I can use my other now tv remote and everything works fine. Any ideas?

[Anonymous User]

Reset the box and hard reset with all software downloded again, same behaviour, the remote stops working after 4-5 mins.

I have now found the remote does work but only when placed right next to the box  within 1-5cm distance.

So it works for the first 4-5 mins from any range and then only works if it is basically touching the front of the nowtv box.

[schnapps]

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@Anonymous User wrote:

I have now found the remote does work but only when placed right next to the box  within 1-5cm distance.

So it works for the first 4-5 mins from any range and then only works if it is basically touching the front of the nowtv box.

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Sounds like the NowTV box IR receiver is playing up.

I don't think this is effecting you (because you said that the box is working fine when pointing the remote 15ft away for the first 4 minutes before it doesn't seem to accept the IR remote controller commands), but some people have turned the box around 45 degrees (due to the IR receiver is located on the RHS corner of the box) to ensure that the remote controller is in direct line of sight of the box.

Maybe if nobody here comes up with a solution / fix perhaps swapping the box under warranty before the September twelve month purchase date expires.

[Anonymous User]

i got this for Christmas and have only opened it now. the remote is kaput. How do I exchange the remote only? The box works, thanks.

[caseyb1993]

@Anonymous User I'm sorry to ask a silly question but have you put the batteries in?

Also when you press any buttons, does the white light on the box flash? 

[Anonymous User]

Yes. And tried brand new ones in case they were dead.

[schnapps]

@Anonymous User

If you believe that your remote is not functioning and you have tried all the advice given by the helpful community forum members then read this guide linked below about exchanging faulty items.

http://help.nowtv.com/article/Return-my-NOW-TV-Box

[4268]

@Anonymous User the remote field is rather limited you have to point it directly at the corner of your box. Box cannot be behind anything or signal won't work. How do you know that the box works if remote is not working?

[Anonymous User]

Tv remote keep unpairing from tv when i use now tv its a ecostar freesat remote😐

[SeeMoreDigital]

Hi @Anonymous User,

What's the make and model number of your television?

Cheers

[Andy]

@Anonymous User

Welcome to the forum.

Yep, I know that well, I usd to have an  Echostar freesat box and have suffered the problem! I could even get the NOW TV remote to change channels on the Echostar as well!

Unfortunately there never turned out to be a satisfactory solution from Echostar (and as far as I know they've stopped supporting it now). If you are lucky you might be able to position the NOW TV box far enough away that the Echostar doesn't pick up the NOW TV box remote's IR commands but in most situations this is unlikely, so you are left with remembering to pair up the Echostar with its remote each time you use it (it only takes a couple of seconds, if you don't know already point the Echostar remote at the unit and hold down the OK and adjacent RIGHT arrow buttons together until the LED on the remote flashes twice).

The other solution if you have an iPhone/iPad/iPod Touch or Android phone/tablet is to download the official Roku app from the relevant App Store (there's a few unofficial ones, go for the official purple icon one from Roku Inc). This will then allow your tablet/phone to be used as a remote for your NOW TV box and because it communicates over wifi it won't knock the pairing with your Echostar out.

[Anonymous User]

Firstly I would like to ask how you can actually speak to these people? Anyone have a contact number please?

The remote control doesn't work! I managed to open a chat box on here (which I cant find anymore) and an agent was able to post out another one which I had delivered today. That one doesn't work either  It's driving me mad. I have a tv box I can't use. 

And yes I know there is an app that I can use but as I haven't been able to connect to the internet via the tv box I can't connect the app either... 

I am slowely going insane!!!!

Helppppppppppppppp!!!!! lol 

[schnapps]

@Anonymous User

Have you tried rebooting both your nowtv box and Router ?

I am guessing you are using the nowtv black box over WiFi, how close is the Router from the nowtv box, could you run an Ethernet cable to see if you can connect to your home network ?

[schnapps]

@Anonymous User

Reading your post again, it sounds like either an issue with your nowtv box or connecting onto your Router WiFi home network and not related to the remote controller IMO.

Perhaps try these troubleshooting suggestion on the linked guide help page below.

http://help.nowtv.com/article/Troubleshooting-NOW-TV-Box-and-Roku

[Anonymous User]

Thanks ever so much for your reply.

I turned off my router and Tv box and my remote control worked for about 6 minutes lol.. But that was long enough to connect the internet so I can use the Roku remote app.

It would be nice to continue to use my remote control though.. Any idea why it stops working?

Many thanks 🙂

[schnapps]

@Anonymous User

Don't know why your nowtv box remote controller only works for about 6 minutes then stops (thats a weird one, guessing you have tried replacing the batteries).

The black nowtv box remote controller infra red field of view is not the best with the IR on the box on the right hand side corner.

If you turn the box at a 45 degree angle so the infra red receiver on the box is facing more towards you to see if that works.

Also, i would try a forced software update on the box by pressing the following keys (either on the Roku app or remote controller) 5 x Home, 3 x >>, 2 x << to see if that helps in anyway.

http://help.nowtv.com/article/Other-app-not-working-NOW-TV-Box

[Anonymous User]

my remote control keeps failing to operate the nowtv box. Yes, I have changed the batteries but if I use the remote inches from the box it works. A remote control means REMOTE not close to the ###### box. This is a #### box and a #### remote. Yes, I have rebooted the box and my Wifi router. It works for about five minutes, then it has a non response from the remote. Why should I have to keep getting out of my armchair to change anything??????? UTTER #### utter ####

[ukbobboy]

@Anonymous User

Hi Stephen

You have two choices, with regards to your faulty remote control:

1) You can buy another remote control from the Sky Shop, I believe it costs about £3 or £4.

2) You can download a remote control app (like Romoku) from the Google Play Store, which I use and is free, install the app on your android device and control your Now TV box from there.

UK Bob

[Anonymous User]

I have thrown the remote across the room, and then picked up the pieces and reassembled it. It still won't work, and I suggest the makers are crap, the warranty is crap, the whole Nowtv is crap.

Why can't manufacturers supply a remote that works, considering I have four remotes for different units, and they all work fine. Since I cancelled my Nowtv contract, the link to YouTube stopped workimng and asked me to sign in.

Nowtv, Sky, you are #### #### #### #### #### [edited for language]

[Anonymous User]

Hi @Anonymous User

Thanks for popping by, I'm sorry to hear about your remote woes.

I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂

Cheers,

Rob

NOW TV Team

[Anonymous User]

Hi,

Has someone had this issue with their box?

It receives signal from the remote control for about ten minuets and then after that it doesnt, unless you are standing about a foot away from the box.

I have changed the batteries and the same still happens.

Thanks

[Anonymous User]

Hi @Anonymous User

It sounds to me like a fault.  The remote tends to be sensitive in terms of angle its pointed at the box . but that's the only issue I'm aware of.  If it's under guarantee I would suggest a replacement.  Obv. take/send it to wherever you bought it from, they are responsile.

Hope this helps