18-12-2015 15:13
18-12-2015 23:24
@Anonymous User
Welcome to the forum.
Bit obvious, but have you tried new batteries in the remote just in case?
If it seems the remote is definitely not working anymore, you would be eligible for a repair/replacement under warranty, so you could either return to the store you bought it, or if you bought it from the NOW TV website go here
http://help.nowtv.com/article/Replace-faulty-NOW-TV-box
Whilst you are sorting your remote out, if you have an Android or Apple phone/tablet you could download the official Roku app from the relevant App Store and use that to control your NOW TV box.
06-04-2016 19:30
hi just purchaesd nowtv with movies set it all up but remote doesnt work replaced batteries and reset everything but still not working can you send me a replacement one that will work thanks
06-04-2016 19:35
@Anonymous User when you press the buttons, is there a flashing white light on the box? If there is, it isn't the remote.
Also see this page for more help :
http://help.nowtv.com/article/Replace-faulty-NOW-TV-box
Also if you have an iPhone or android phone, you can download the roku remote app.
06-04-2016 19:41
remote doesnt light up at all box just has a static dim light on it
06-04-2016 19:42
no flashing lights when i press buttons on remote
06-04-2016 20:03
@Anonymous User
It could be the box that has frozen up rather than the remote. Try removing the power cord from the back of the box for a couple of minutes and then reconnecting to try again.
06-04-2016 23:22
07-04-2016 5:36
@4268 @Anonymous User @Andy @caseyb1993
Well Guys
It could be that SB's box is faulty rather that the remote, either way he should take the box back to the shop (or return it to his online supplier) and exchange it for a new one.
UK Bob
07-04-2016 7:18