NOW TV Boxes no longer connect to internet

[Anonymous User]

Tried to watch catch up on Now TV Iplayer ,just says can t connect to the internet? Any ideas

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Sorry to hear you're having problems. First things first: -

• What's the make and model number of the device(s) you're using to access and play NOW TV content?
  [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
• If you are using a computer, what's the operating system version?
• Are you accessing the NOW TV service from within the UK or Éire?
• How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
• If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?
• What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

Cheers

[Anonymous User]

Hi ,It"s a black box wireless wifi , connected to the TV, we can get movies
etc just not playback that"s when it says can" t connect to the internet
.We have a BT home hub and all wireless devices work fine off it, just not
the black box.

[Anonymous User]

@Anonymous User

Hi, that is strange, this is something we have never come across before, can we ask have you tried forgetting and re adding the network and password key, even trying to do a software update on the box to see if that helps. 

[Anonymous User]

No we haven"t not quite sure how to go about that, do we need to reset the
box with a pin?

[Anonymous User]

@Anonymous User

On the back of the box there is a tiny hole, yes you can use a pin or hair clip

[ukbobboy]

@Anonymous User

Hi Nadine

As you know, there was a global update of both Roku and Now TV boxes on 23rd August, so it's quite possible that some devices may have become destabilised because of it.

I realise that most devices are OK but as you know there is always an exception.

UK Bob

[Anonymous User]

no it's fine reset and change of password seems to have done it. thanks all.

[SeeMoreDigital]

Nice one @Anonymous User