cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Mentor

Re: Constantly dropping picture quality

I swapped boxes with the one upstairs works fine now. I did buy a new black box as well but for some reason it wont connect to the internet either wirelessly or wired. The box see's my internet but will not connect to it.

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Constantly dropping picture quality

@faz5824

 

When was you trying to setup your new NowTV black box it wasn't between 13.00 to 21.00 hrs today by any chance?

 

Also, was there any message coming up on your TV screen and what is the make & model of your Router ?

0 Thanks
Reply
Highlighted
Mentor

Re: Constantly dropping picture quality

No! It was a week or two ago.Just kept saying cannot connect to the internet or something along those lines.
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Constantly dropping picture quality

@faz5824

 

It's strange that one of your nowtv boxes works on your home network, whilst the newer nowtv black box doesn't want to connect to the internet either by WiFi or Ethernet.

 

I am guessing you have tried a full factory reset on the black box by pressing a pin into the reset hole for about 30 secs until the initial setup page reappears back on your screen ?

 

Another long shot try leaving your Router switched off for about 15 mins and i know this doesn't make sense, but perhaps try a different HDMI port on your TV.

 

Out of interest can you also confirm back your Router make and model.

 

Hopefully more helpful forum members will chip in with some useful suggestions to try, before taking the box back for a replacement under warranty.

Highlighted
Mentor

Re: Constantly dropping picture quality

Cheers for that. I did put a pin in the reset hole but not for 30 secs. Will try doing that again. 

       Thanks.

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Constantly dropping picture quality

@faz5824

 

Make sure that your TV screen Is switched on to the correct HDMI input source when factory reseting the box and hopefully the initial setup page will reappear on your TV screen after pushing and holding a pin in the box reset hole which may take up to 30 seconds.

Highlighted
Mentor

Re: Constantly dropping picture quality

I have this problem,too. It started after I switched to superfast broadband ( 55 mbps) from slow (less than 4 mbps). Previously, my two white boxes worked perfectly with the slow speed - never a problem with live tv or on demand. After the switch, the programmes began to cut out after ten minutes, the screen went blank, was then succeeded by a strange lurid screen with a colourful NOW logo and various images replacing the O and eventually returned to the home screen. I have since invested in a black box (not smart) and although it does not cut out, the picture constantly freezes while the sound continues, making watching rather tiresome. All other devices, smart tv, computers, etc, work perfectly. Any advice will be warmly welcomed.
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Constantly dropping picture quality

Hi @grahamwl44,

 

If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?

 

Your NOW TV box(es) really need to be using your routers 5GHz option. Or better still, use a 'hard-wired' ethernet connection...

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
Highlighted
Mentor

Re: Constantly dropping picture quality

Thank you for the advice - I will give it a try and report back.

0 Thanks
Reply