13-12-2021 19:36
I've tried deleting and reinstalling App as well as disconnecting... just keep getting a message saying Internet connectivity problem. Working fine on phone. All other apps ok?
13-12-2021 19:53
@Anonymous User
This has been reported by other users but across other apps. What resolved it for them is by setting the device back to factory settings.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
14-12-2021 15:06
I have had the same problem since last night, but just gone to systems and clicked checked for updates and prime undated and is now working. Must have been something wrong with the app so I would recommend updating and should be working again
13-12-2021 21:32
I’m having the same issue and have reset the box twice. Anyone found a solution?
13-12-2021 21:59
Did resetting to factory settings work?
I'm also having this issue.
I have a nowtv roku free view box
14-12-2021 14:48
Over on NOW Twitter a couple of people have reported this and NOW Twitter have passed the details over to their NOW Dev Team to investigate and work with Amazon.
I don't know if this is a coincidence, but my NOW box got a software update a couple of hours ago (might be worth going into the box Settings by pressing the back button on the NOW Home Screen and under Settings, try a System Update).
Haven't had time to check if Amazon Prime is working or not on my NOW branded devices.