02-01-2016 24:58
We have had our box for not even a week and we found the white (power) light keeps flashing, we have tried to re set the box but nothing works.. the light just keep flashing... please help! Thank you in advance 🙂
06-01-2017 11:52
Hi
Wonder if anyone can offer some advice. I was watching catch up last week but yesterday when I turned on the box I get nothing at all. The TV screen is black. I've unplugged box and router and when that didn't work I put a paper clip into the reset hole and it's still not working. The white light at the front is flashing. Any help please ?.
06-01-2017 16:28
Hi @Anonymous User
If the screen is blank with no picture or writing at all this may be the HDMI. A few things to check
1. Is the correct source channel chosen i.e HDMI 1 or HDMI 2
2. Can you reboot the box and TV together by also removing the HDMI lead from both ends and putting back in and turning each device back on.
3. Try a different HDMI lead to see if you get a picture then.
Let us know how you get on.
Thanks
Eddie
06-01-2017 17:14
Hi Eddie
Thanks for replying. I have tried the reboot and taking out the hdmi cable but it's still not working. At the moment I don't have another hdmi cable to try. I will purchase one as soon as possible and try that.
Once again thank you for your help.
Bren2
07-01-2017 14:17
Hi Eddie
I bought a new cable but I still just have a black screen. Have you any other ideas I can try please.
Thanks
Bren2
07-01-2017 15:21
@Anonymous User
Hi,
If you've tried all the steps that @Anonymous User has suggested, I would think that your NowTV black box has died? If the box is under 12 months old and you've still got the receipt, you should be able to get a replacement if it was the fault of the equipment. There are some good deals on those box's at the moment. Plus with the free Entertainment/Cinema pass you also get, it pays for the box. (Argos and Currys etc)
07-01-2017 16:02
@Anonymous User
Thanks shootz
Unfortunately guarantee just expired at the end of December. Will have a look at the shops you have recommended.
Thanks again
bren2
22-03-2017 11:49
Hi Guys. I've discovered that although the Now box doesn't work on my main tv it works on the small bedroom tv. Why is that ?. I daren' buy a new box for the main tv incase the same thing happens. On the main tv nothing happens at all, just the black screen. Any help appreciated. Thank yoy.