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Anonymous User
Not applicable

Picture quality

Anyone having bad picture quality on some channels? Sky Atlantic for one keeps going blurry 

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Sometimes a reboot of the nowtv box and your Router can resolve a blurry picture, though not guaranteed a reboot will work.

 

You could try your back button on the nowtv remote and then jump back into the TV programme to see if there is any improvement.

 

Was you watching Sky Atlantic on the live channel feed or on catchup / boxset ?

 

Sky Atlantic is looking fine for me on my box.

 

Are you using the box over wifi or Ethernet ?

 

If over wifi when you go into the box settings under Network > About, what's the wifi reception signal showing from the box ?

Anonymous User
Not applicable

@schnapps I am using wifi and watching the shows live. I will try the reboot option and see if that helps. Thanks for the reply

RoyB
Legend

@Anonymous User 

 

Watching some Sopranos episodes back to back on a Stick, we suddenly hit an episode that was all blurry.

 

Just exiting the episode and starting it again was enough to bring it back to its usual breathtaking 720p self.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.