25-04-2019 21:49
Why am I being asked for an parental pin when it’s never been set up and is not even enabled. Can’t watch anything live but I can watch catch up. Any ideas on how to fix. ?
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25-04-2019 22:00 - last edited on 06-08-2019 16:15 by Anonymous User
Hi @Anonymous User
NowTV have introduced a mandatory parental pin for live movies.
More info here.
https://help.nowtv.com/article/what-is-a-parental-pin
You need to set a parental pin (i use 1111 the minimum number of presses of buttons on my nowtv remote).
Once you setup the pin, then switch it off where you don't then need to use a pin for on demand movies, but will be prompted for your pin number every time you watch any live Sky Cinema channels (apart from Sky Disney).
Unfortunately there is no way to switch off or disable the parental pin whilst either watching or channel hopping the live movie channels.
19-07-2020 23:19
@Anonymous User
Yes, the new layout is a foul-up 😥
You go to My Account, and you see a big green Sign-out option, with a little legend ‘Manage Account’ above it in ordinary type that doesn’t even look like a link, but this is what NowTV expect you to understand that it is, and to press it.
After which, you see a bunch of stuff about Passes, Devices and Payments, without an inkling that the hamburger (they call it a hamburger, but to me it looks like a liquorice allsort seen sideways on) beside the little legend ‘Account Summary’ at the top Is something else you can press.
And which will yield you eleven options, with many duplicating the options on the page you just came from. But one of them is the ‘Settings & PINs’ option you seek.
As to the ridiculous idea, blame Ofcom, not NowTV; it’s their rule, for any live channel that might be showing post-watershed material before the watershed (9 pm), as the Sky Cinema channels do.
If these channels didn’t require the PIN, Ofcom would shut them down in a jiffy.
You will find it is the same on Sky itself, and on Virgin too, so there is no getting away from it,
03-01-2022 14:23
I'm needs pin turn off not kids please I'm deaf
03-01-2022 14:39
@Anonymous User
Sorry, I don’t understand what you are saying 😢
These PINs have nothing to do with deafness.
Are you perhaps looking to turn subtitles on, and have them stay on?
That I can give guidance for,
04-04-2022 23:13
I have Never set a parental pin up. There is only adults in our house. And I don't watch the movie channels. It is asking me for a pin to watch live tv when I am in the Now tv App. Also I have tried to watch catchups and it has asked me for the pin. Very annoying and very stupid set up.
05-04-2022 7:20
@8ntFunny
if you tried to watch any live TV on these channels then it will prompt you for a PIN.
https://help.nowtv.com/article/what-is-a-parental-pin
This was mandatory by Ofcom, feel free to take it up with them.