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Anonymous User
Not applicable

Parental pin.

Why am I being asked for an parental pin when it’s never been set up and is not even enabled. Can’t watch anything live but I can watch catch up. Any ideas on how to fix. ?

1 Solution
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

NowTV have introduced a mandatory parental pin for live movies.

 

More info here.

 

https://help.nowtv.com/article/what-is-a-parental-pin

 

You need to set a parental pin (i use 1111 the minimum number of presses of buttons on my nowtv remote).

 

Once you setup the pin, then switch it off where you don't then need to use a pin for on demand movies, but will be prompted for your pin number every time you watch any live Sky Cinema channels (apart from Sky Disney).

 

Unfortunately there is no way to switch off or disable the parental pin whilst either watching or channel hopping the live movie channels.

View solution in original post

14 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

NowTV have introduced a mandatory parental pin for live movies.

 

More info here.

 

https://help.nowtv.com/article/what-is-a-parental-pin

 

You need to set a parental pin (i use 1111 the minimum number of presses of buttons on my nowtv remote).

 

Once you setup the pin, then switch it off where you don't then need to use a pin for on demand movies, but will be prompted for your pin number every time you watch any live Sky Cinema channels (apart from Sky Disney).

 

Unfortunately there is no way to switch off or disable the parental pin whilst either watching or channel hopping the live movie channels.

HANNAH1659
Advocate

What  load that is there must be away to stop it it is so annoyeing every time you change movie channels I didn't even get a chance it just came on one day 

Anonymous User
Not applicable

What is the point of Parental PIN only on live movies including Disney for instance, while no mandatory Parental PIN at on demand Horror movies or live Entertaiment??

 

I have cancelled movies because of that annoying idea. I really do not understand , perhaps they have no proper technical solution.

 

 

 

Kind Regards

Steve

 

Anonymous User
Not applicable

This is the most stupid change NowTV could have made.

 

Every time I want to just want to change the channel I have to fiddle through a pin. It is absolutely ridiculous. 

 

There are only adults in our house. This never happened any other year.

 

Change it back or provide an option to turn it off. Otherwise I will cancel my subscription and that will be the last thing I ever have to do with NowTV.

Anonymous User
Not applicable

The more and more i read on this forum about crazy changes and no CS, the more Netflix and Amazon are getting new custom..

 

Shame NOWTV used to be so good.

RoyB
Legend

@Anonymous User 

 

Those suppliers don’t have live movie channels, which is what the OFCOM (not NowTV!) PIN requirement is required on.

 

But anybody else offering streamed live movie channels has to have implemented this also.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

I think this is absolutely laughable, to develop a feature which is only applicable to a subset of your customer base but make it mandatory for every customer. The feature needs to be redeveloped, why should I enter a parental pin when I have no children and I'm not a parent.

RoyB
Legend

@Anonymous User 

 

Read this:-

 

https://www.ofcom.org.uk/tv-radio-and-on-demand/broadcast-codes/broadcast-code/section-one-protecting-under-eighteens

 

The relevant paragraphs for Sky/NowTV live movie broadcasting start just after 1.21

 

If you can propose a scheme to OFCOM that is acceptable to them to overcome this issue, and which they will agree to, and will, adopt universally, thus freeing Sky/NowTV from their obligations to conform, you will be doing us all a favour.

 

Or you could ask Sky/NowTV to adopt the watershed rules, which is another way of avoiding the PIN, and why the Disney Live channel is exempt from the requirement.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

What a ridiculous idea to have a parental pin, what's more annoying there is no option to even set up or reset the pin in my account / my TV options.  Remove the parental pin option or I am jumping ship very quickly! The app also resets or fails to remember the paused part of the movie so it wont be a great loss moving back to Netflix and Disney+.

RoyB
Legend

@Anonymous User 

 

Yes, the new layout is a foul-up 😥

 

You go to My Account, and you see a big green Sign-out option, with a little legend ‘Manage Account’ above it in ordinary type that doesn’t even look like a link, but this is what NowTV expect you to understand that it is, and to press it.

 

After which, you see a bunch of stuff about Passes, Devices and Payments, without an inkling that the hamburger (they call it a hamburger, but to me it looks like a liquorice allsort seen sideways on) beside the little legend ‘Account Summary’ at the top Is something else you can press.

 

And which will yield you eleven options, with many duplicating the options on the page you just came from. But one of them is the ‘Settings & PINs’ option you seek.

 

As to the ridiculous idea, blame Ofcom, not NowTV; it’s their rule, for any live channel that might be showing post-watershed material before the watershed (9 pm), as the Sky Cinema channels do.

 

If these channels didn’t require the PIN, Ofcom would shut them down in a jiffy.

 

You will find it is the same on Sky itself, and on Virgin too, so there is no getting away from it,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Liveskycinernas
Advocate

I'm needs pin turn off not kids please I'm deaf

RoyB
Legend

@Liveskycinernas 

 

Sorry, I don’t understand what you are saying 😢

 

These PINs have nothing to do with deafness.

 

Are you perhaps looking to turn subtitles on, and have them stay on?

 

That I can give guidance for,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
8ntFunny
Advocate

I have Never set a parental pin up. There is only adults in our house. And I don't watch the movie channels. It is asking me for a pin to watch live tv when I am in the Now tv App. Also I have tried to watch catchups and it has asked me for the pin. Very annoying and very stupid set up. 

 

gavs82008
Legend 5
Legend 5

@8ntFunny 
if you tried to watch any live TV on these channels then it will prompt you for a PIN. 
https://help.nowtv.com/article/what-is-a-parental-pin

This was mandatory by Ofcom, feel free to take it up with them.

 

 

FYI that I do not work for NOW, just a NOW customer trying to help