01-11-2020 17:28
I keep been asked for my parental pin and every time i enter it states it is invalid. I have tried resetting it and it still won’t work? Please help
20-01-2023 19:57
i am having the same problem I can’t watch a 12 certificate programme before 8pm. When I enter pin it says it is invalid.
I then changed my pin number on website, entered on TV and it still says it is wrong.
I cannot get hold of customer support (all roads lead to online help which diesnt answer my problem Chat just gives me a wheel of doom i.e it doesn’t work.
NowTV, please give a simple solution to a simple question.
Thankyou.
20-01-2023 20:02
What device are you referring to? As you’ve replied to a post from 2020 and that user isn’t even active anymore.
You also won’t get a reply from staff because any issues like that must be through live chat (not the bot your talking about) or emailing support.
20-01-2023 20:16
Are you clicking “chat online” within the green box?
https://help.nowtv.com/article/how-to-submit-a-complaint
If your hitting “get help quicker” then this is the bot.
20-01-2023 20:15
Can you delete and reinstall the app?
If not have you tried to clear the app cache?
https://www.windowsdispatch.com/clear-app-cache-browsing-data-lg-smart-tv/
20-01-2023 21:49
@Fiver123 Are you sure you have reset and saved the parental PIN, rather than the payment PIN? It may be worth logging out of the app on the TV and then logging back in again to see if the new PIN works then. Failing that, hopefully @gavs82008 has guided you to the chat button.