cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Parental block

I’m turning off the parental block, it says it’s off but stays on completely restricting me.
32 Replies
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. Is this the parental block for watching passes or the block for websites if you are a broadband customer?

Anonymous User
Not applicable

I have the same problem as @Anonymous User, I think.

We have TV and broadband. 

Until 9:30pm we can't access dating websites, dating apps, pornography or any adult content.

As four singles in our late twenties and early thirties it is really annoying. 

I go into the settings on My Account and TV controls can be turned off but how do you turn it off for broadband?

caseyb1993
Legend 5
Legend 5

@Anonymous User 

 

Click "My account" and then "parental controls". There should be an option for broadband settings and from there you can turn broadband buddy off.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

Thanks @caseyb1993 but unfortunately no such option, only TV controls available. 

caseyb1993
Legend 5
Legend 5

@Anonymous User Try the steps on this help article. 🙂

 

https://help.nowtv.com/article/set-up-and-manage-broadband-buddy

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Andy
Legend 5
Legend 5

@Anonymous User You have to make sure you're logged in with the NOW TV account that has your broadband billing set up on it, to check you are logged into the right account go to your My Account > My Package page and it should give details of your broadband.

 

Also is it definitely a Broadband Buddy stop page you get when you try to access an adult website during the day?

Anonymous User
Not applicable

Hi casey and Andy, thanks for your advice but I am in the right package and I followed that support article and no luck.

It is def a Broadband Buddy stop page. 

Cheers, I think we'll just have to live with it. 

Andy
Legend 5
Legend 5

@Anonymous User

 

Best thing you can do then is to give the broadband team a call and see if they can shift it for you at their end, you'll find the number on your My Account > My Package page (in the moving home bit).

Anonymous User
Not applicable

Hi,

I don't have my Page in the My Account menu.

The whole my account menu does not contain any info on me or my payments whatsoever and this damn Buddy is blocking everything despite me turning off the parental pin.

 

Horrible system.

klml

Andy
Legend 5
Legend 5

@Anonymous User Welcome to the community. The page for Broadband Buddy settings has changed names and is now called My Account > Settings and PINs

https://account.nowtv.com/settings

However if you see no info about you it sounds like you've signed into the wrong username, try signing in with any other usernames until you find the one you want. If you still have trouble you could try live chat, but be aware they currently have long wait times. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

I'll also tag @Tony-D from the NOW TV Team in case he can help.

Tony-D
NOW Team Member
NOW Team Member


@Andy wrote:

@Anonymous User Welcome to the community. The page for Broadband Buddy settings has changed names and is now called My Account > Settings and PINs

https://account.nowtv.com/settings

However if you see no info about you it sounds like you've signed into the wrong username, try signing in with any other usernames until you find the one you want. If you still have trouble you could try live chat, but be aware they currently have long wait times. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

I'll also tag @Tony-D from the NOW TV Team in case he can help.


Thanks @Andy for the tag.

 

@Anonymous User Did you get this sorted? 🙂

Anonymous User
Not applicable

Hi everyone,

I only have one user name. If NOWTv created multiple accounts that can be only their error. Horrible user experience so far with this provider. Having to publicly post my problems like this.

It says parental lock off but to no effect for 3 days already.

I wish I couls just call customer support.

I will give it another week and then cancel the contract if things dont improve.

 

Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

Hi everyone,

I only have one user name. If NOWTv created multiple accounts that can be only their error. Horrible user experience so far with this provider. Having to publicly post my problems like this.

It says parental lock off but to no effect for 3 days already.

I wish I couls just call customer support.

I will give it another week and then cancel the contract if things dont improve.

 


@Anonymous User I'll sort it for you now and confirm everything via email ok?

Anonymous User
Not applicable

Please do.

 

Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

Please do.

 


Sent you a PM there @Anonymous User

Anonymous User
Not applicable

Great.

I could not reply as it says that I reached a max nr of private messages.

Yes it works now.

Still have some other problems regarding my account. But I cannot talk to anyone.

Spent 20mins waiting for telephone support than hang up.

You need to sort out your system guys.

Stewh2012
Observer

@Tony-D - can you dm me too as I have exact same issue and can’t resolve it.

gavs82008
Legend 5
Legend 5

@Stewh2012 

Are you having issues with the parental PIN on the TV app or broadband buddy?

FYI that I do not work for NOW, just a NOW customer trying to help
Stewh2012
Observer

Broadband buddy says parental lock off but doesn’t make any difference.  Some sites only work after 9.30pm

gavs82008
Legend 5
Legend 5

@Stewh2012 

Give the broadband team a call.

https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

NOW Broadband customers can get in touch anytime between 8am–11pm.

FYI that I do not work for NOW, just a NOW customer trying to help