10-07-2021 17:23
@Anonymous User
Give the broadband team a call.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup
NOW Broadband customers can get in touch anytime between 8am–11pm.
11-07-2021 11:23
I can't even find Broadband Buddy in my account. Really frustrating. When I go to Broadband and Calls it says "That didn't go to plan. Try again later". It has been doing this for 3 months.
I just want to be able to change my settings as I have a 11 year old daughter and now a young baby.
I don't want to have to call a bloody helpdesk. The basic account controls should work, isn't that what I pay for? I'm going to have to cancel my membership and go with a company that provides the service I paid for.
11-07-2021 11:47 - edited 11-07-2021 11:48
@Anonymous User
From the Community, navigate through
My Account/Manage Account/Account Summary/Settings & PINs/Parental PIN
That’s the Now streaming PIN.
While you are there, I also recommend setting the Payment PIN, if you haven’t already, which will stop your daughter or your new baby choosing anything that would require an extra payment. (Don’t laugh - a newborn let loose with a Now remote has thinned more than a few wallets before now).
I can’t answer for Broadband Buddy as I don’t have Now Broadband, but this Help page seems clear enough if you do:-
https://help.nowtv.com/article/set-up-and-manage-broadband-buddy
01-02-2019 8:15
I'm having this exact problem. I have a broadband connection but it's only showing on my account as having a TV connection, I can't search for anything considered "adult" and there's no way of turning it off!!
01-02-2019 11:10
Hi @Anonymous User
When you go to My Account > Bills & Payments does it show any NowTV Broadband payments ?
If not is there a chance that you have used a different separate account for NowTV Broadband ?
Does the emails received from NowTV about your Broadband order match the email used when your check your My account on here.
Perhaps contact nowtv live chat, where they should be able to switch off the broadband buddy or change the PG rating on your broadband line remotely at their end.
Once speaking to live chat ask them to find out why there is no indication of nowtv broadband on your account.
20-01-2022 10:08
Hi. Broadband buddy is off but I still can't access adult sites, what do I do?
26-03-2022 7:45
Hi,
i got nowtv broadband installed and can’t even access websites like an summers to buy underwear. We’re a household of 4 adults and just want to turn off the broadband buddy, but I can’t figure out how. The pin doesn’t help and it says parental controls off on that site but nothings changed. Any help would be appreciated!
26-03-2022 11:08
@Anonymous User You should be able to manage your Broadband Buddy settings through the My details & settings menu in My Account, are you not able to do so?
13-03-2020 14:36
How do I get my perentatal block off
13-03-2020 14:43
@Anonymous User
In short, you don't the parental pin is now a mandatory requirement for the Movie channels when watching it Live.
If you watch the film on demand you wont have to input the pin.