Parental block

[Anonymous User]

I’m turning off the parental block, it says it’s off but stays on completely restricting me.

[Andy]

@Anonymous User Welcome to the community. The page for Broadband Buddy settings has changed names and is now called My Account > Settings and PINs

https://account.nowtv.com/settings

However if you see no info about you it sounds like you've signed into the wrong username, try signing in with any other usernames until you find the one you want. If you still have trouble you could try live chat, but be aware they currently have long wait times. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

I'll also tag @Tony-D from the NOW TV Team in case he can help.

[Tony-D]

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@Andy wrote:

@Anonymous User Welcome to the community. The page for Broadband Buddy settings has changed names and is now called My Account > Settings and PINs

https://account.nowtv.com/settings

However if you see no info about you it sounds like you've signed into the wrong username, try signing in with any other usernames until you find the one you want. If you still have trouble you could try live chat, but be aware they currently have long wait times. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

I'll also tag @Tony-D from the NOW TV Team in case he can help.

---

Thanks @Andy for the tag.

@Anonymous User Did you get this sorted? 🙂

[Anonymous User]

Hi everyone,

I only have one user name. If NOWTv created multiple accounts that can be only their error. Horrible user experience so far with this provider. Having to publicly post my problems like this.

It says parental lock off but to no effect for 3 days already.

I wish I couls just call customer support.

I will give it another week and then cancel the contract if things dont improve.

[Tony-D]

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@Anonymous User wrote:

Hi everyone,

I only have one user name. If NOWTv created multiple accounts that can be only their error. Horrible user experience so far with this provider. Having to publicly post my problems like this.

It says parental lock off but to no effect for 3 days already.

I wish I couls just call customer support.

I will give it another week and then cancel the contract if things dont improve.

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@Anonymous User I'll sort it for you now and confirm everything via email ok?

[Anonymous User]

Please do.

[Tony-D]

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@Anonymous User wrote:

Please do.

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Sent you a PM there @Anonymous User

[Anonymous User]

Great.

I could not reply as it says that I reached a max nr of private messages.

Yes it works now.

Still have some other problems regarding my account. But I cannot talk to anyone.

Spent 20mins waiting for telephone support than hang up.

You need to sort out your system guys.

[Anonymous User]

@Tony-D - can you dm me too as I have exact same issue and can’t resolve it.

[gavs82008]

@Anonymous User 

Are you having issues with the parental PIN on the TV app or broadband buddy?

[Anonymous User]

Broadband buddy says parental lock off but doesn’t make any difference.  Some sites only work after 9.30pm