25-11-2017 18:57
I have the same problem as @Anonymous User, I think.
We have TV and broadband.
Until 9:30pm we can't access dating websites, dating apps, pornography or any adult content.
As four singles in our late twenties and early thirties it is really annoying.
I go into the settings on My Account and TV controls can be turned off but how do you turn it off for broadband?
25-11-2017 20:04
@Anonymous User
Click "My account" and then "parental controls". There should be an option for broadband settings and from there you can turn broadband buddy off.
25-11-2017 22:25
Thanks @caseyb1993 but unfortunately no such option, only TV controls available.
26-11-2017 24:01
@Anonymous User Try the steps on this help article. 🙂
https://help.nowtv.com/article/set-up-and-manage-broadband-buddy
26-11-2017 8:58 - edited 26-11-2017 8:58
@Anonymous User You have to make sure you're logged in with the NOW TV account that has your broadband billing set up on it, to check you are logged into the right account go to your My Account > My Package page and it should give details of your broadband.
Also is it definitely a Broadband Buddy stop page you get when you try to access an adult website during the day?
13-12-2017 18:39
Hi casey and Andy, thanks for your advice but I am in the right package and I followed that support article and no luck.
It is def a Broadband Buddy stop page.
Cheers, I think we'll just have to live with it.
13-12-2017 18:48
@Anonymous User
Best thing you can do then is to give the broadband team a call and see if they can shift it for you at their end, you'll find the number on your My Account > My Package page (in the moving home bit).
17-08-2018 17:10
Hi,
I don't have my Page in the My Account menu.
The whole my account menu does not contain any info on me or my payments whatsoever and this damn Buddy is blocking everything despite me turning off the parental pin.
Horrible system.
klml