PROBLEM WITH BLACK BOX

[KIZZYBOO3]

I HAVE A BLACK BOX CONNECTED TO MY TV IN THE LIVING ROOM AND IT'S WORKING FINE. I WAS GIVEN ANOTHER TV FOR MY BEDROOM SO I PURCHASED ANOTHER BLACK BOX. I WENT THROUGH ALL THE PROCEDURE AND IT WAS SETTING UP FINE CONNECTING TO MY ROUTER NOT A PROBLEM. IT THEN GAVE ME MY 6 DIGIT CODE WHICH I ENTERED INTO MY COMPUTER.  IT CAME UP SAYING ' THERE HAS BEEN A PROBLEM PLEASE TRY AGAIN '  WHICH I DID SEVERAL  TIMES WITH SEVERAL DIFFERENT CODES BUT JUST GOT SAME RESPONSE. I HAVE BEEN ON NOWTV CHAT WITH A FEW DIFFERENT PEOPLE BUT THEY DON'T SEEM TO BE ABLE TO HELP ME. 

I DON'T UNDERSTAND WHY NOWTV  ARE REFUSING TO ACCEPT THE CODE THAT THEY THEMSELVES HAVE GIVEN ME.  CAN ANYONE HELP ME PLEASE.

[gavs82008 · Accepted solution]

@KIZZYBOO3 

Speak to staff via live chat. Which can be accessed by clicking “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or by emailing support using the address from the below picture.

[KIZZYBOO3]

THANK YOU FOR YOUR REPLY. I HAVE TRIED THE LIVE CHAT WITH STAFF SEVERAL TIMES BUT THEY DON'T SEEM TO BE ABLE TO HELP ME. HOWEVER I WILL TRY WITH THE EMAIL ADDRESS YOU HAVE PROVIDED. MUCH APPRECIATED. 

[schnapps]

Hi @KIZZYBOO3 

There could be a number of reasons why the six digit activation code isn't working.

If you type something like six digit code in the NOW Community search box there should be a few threads with different suggestions to try.

Or there could be some sort of technical error NOW end which they need to fix.

[RoyB]

@KIZZYBOO3 

Could you please set your caps lock off?

All capitals on an internet forum is SHOUTING, and I am sure you don’t mean to be.