@Anonymous User Welcome to the community. Probably best to pop onto live chat and see if they can see what's going on. To get to live chat, go to the following help page and choose the live chat option.
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
I would also recommend enabling your Payment PIN on any accounts you have, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page
http://account.nowtv.com/payment-pin
