14-04-2018 15:03
15-04-2018 10:14
@Anonymous User
Welcome to the forum. Did you properly set up your account with payment details etc when you created it? Try going to your My Account > Payment Details on the website and check they are entered and valid.
https://account.nowtv.com/payment-details
If they does your password contain any special characters as this used to cause an issue? If it does try changing it to one with just letters and numbers from your My Account > Account details page
https://account.nowtv.com/account-details
And if you still have trouble pop onto live chat and see if they can help. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
23-09-2018 15:17
I had same problem .try using your phones 4g rather than your broadband.