Occasional Picture Freezing

[Anonymous User]

I have two Now TV boxes, one in my room wireless and one in the living room wired.

Every 5 minutes the picture will freeze for a second and then continue, mainly does this on the entertainment channels like Sky Living

My internet is 70down 20up so no problem there,

[Ubberhead100]

I too have noticed this problem I have 2 now tv boxes in use and it happens on both

[Anonymous User]

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@Anonymous User wrote:

I have two Now TV boxes, one in my room wireless and one in the living room wired.

Every 5 minutes the picture will freeze for a second and then continue, mainly does this on the entertainment channels like Sky Living

My internet is 70down 20up so no problem there,

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@Anonymous User @Ubberhead100 Welcome to the Forum 🙂

Can you please follow these steps:

• Check for updates

• Manually set the bit rate

• Reset the box

Check for updates
On the NOW TV remote:

1. Quickly press Home x5, Fast Forward x3 then Rewind x2 in this order.
2. Select Update Software then press OK.

This needs to be done even if the version numbers are the same to make sure the software's updated and any faults in the current software are repaired.
These instructions can also be found on the NOW TV ROI Help Centre.
If this doesn't work, try unplugging the NOW TV box and wireless router for a few minutes the plug them back in starting with the wireless router. You'll need to set your NOW TV box back up and once you've done this, go back to the NOW TV app and try playing out again.
 
Manually set the bit rate
On your NOW TV remote:

1. Quickly press Home x5, Rewind x3 then Fast Forward x2 in this order.
2. We recommend you select the 2.0 MBPS or 2.5 MBPS option as they'll give you the best quality compared to the other options.

You could also try moving your NOW TV box closer to your wireless router to see if the poor playout is being caused by something in your house blocking the wireless signal to your box.
 
Reset the box
Hard reset
On the back of the NOW TV box, press the Reset button for at least 30 seconds (the screen may go blank before the time's up but it's important to continue to hold in the button for the full 30 seconds).
Factory reset
Using your NOW TV remote:

1. Go to Settings and select System.
2. Select Factory Reset.
3. Select Factory reset everything and press the Play / Pause button three times.

Once the reset's complete, you'll need to set your NOW TV box back up.
If this hasn't worked, try connecting it to the router via an Ethernet cable to see if this resolves the issue.

Thanks Niamh NOWTV Team 😉

[Anonymous User]

I have a black now tv box and this problem also occurs on the itv hub it freezes for a good few minutes as well which i end up comming off the channel and having to re load every time, not had it on other apps or channels. I have also emailed the itv team and they say nothing had shown up as a problem on their end and suggested it was my internet, I have even tried a internet booster box for my nowtv box which usually runs perfect on wifi even when house is full, it still froze on the wired connection.