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Anonymous User
Not applicable

OVP_00003 Error & Why have my devices disappeared?

I haven’t made any changes to my devices yet a few have disappeared - I now only have two devices set up. According to the error, I’ve apparently ‘reached my device limit and used my 3 device swap’....but I haven’t made any changes at all to my devices. Can someone please reinstate my 4 devices that mysteriously disappeared? Devices included a Now TV black box (thus the topic I chose) plus other handheld devices. 

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

You will need to contact live chat with regards to resetting your device's on your account.

 

Sounds to me some of your registered devices have received a software update and has confused the NowTV system.

 

To reach live chat, open the link below and click the green down arrow below How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/technical-device-issues/adding-or-changing-devices

 

When using live chat MS Edge & Fire Fox works for me, just in case your preferred internet browser doesn't work for you.