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Anonymous User
Not applicable
‎10-09-2017 11:13

Numpty question about upgrading from white to black box

Hello, we are thinking of upgrading from the white to the black box as we have a few problems with the white box, (especially iplayer which is almost unwatchable as it's so unresponsive). We're also finding that we have to regularly restart the box just to get it to play a program.

 

If we buy a new black box with an entertainment pass, do we simply cancel our current subscription and re-register with the new box?  Or is there a way of transferring the subscription and logins over from one to the other?

 

Sorry for the numpty question!

1 Solution
SeeMoreDigital
Legend 5
Legend 5
‎10-09-2017 11:20

@Anonymous User wrote:

If we buy a new black box with an entertainment pass, do we simply cancel our current subscription and re-register with the new box?  Or is there a way of transferring the subscription and logins over from one to the other?

 

Sorry for the numpty question!

Hi @Anonymous User, 

 

No you don't have to cancel anything. After your new 'black' box is connected to your network, you log into your existing NOW TV account and play some 'Entertainment' content.

 

 

The NOW TV service permits you to register up-to four playback devices and view their service on up-to two at the same time on one NOW TV account. You can find out which devices you currently have registered by selecting the: 'My Account' button and accessing 'Manage Devices'.

 

You can submit your 'Entertainment' voucher pass code, within the last month of you current subscription. And it will automatically roll-over, without you loosing any days...

 

 

Cheers

View solution in original post

4 Replies
Andy
Legend 5
Legend 5
‎10-09-2017 11:16

@Anonymous User

 

No need to cancel anything, just use your current NOW TV username and password to log into the new box and you can watch all your passes as normal. If you no longer want to use the white box just factory reset it and then remove it from your device list

 

https://account.nowtv.com/device-management

SeeMoreDigital
Legend 5
Legend 5
‎10-09-2017 11:20

@Anonymous User wrote:

If we buy a new black box with an entertainment pass, do we simply cancel our current subscription and re-register with the new box?  Or is there a way of transferring the subscription and logins over from one to the other?

 

Sorry for the numpty question!

Hi @Anonymous User, 

 

No you don't have to cancel anything. After your new 'black' box is connected to your network, you log into your existing NOW TV account and play some 'Entertainment' content.

 

 

The NOW TV service permits you to register up-to four playback devices and view their service on up-to two at the same time on one NOW TV account. You can find out which devices you currently have registered by selecting the: 'My Account' button and accessing 'Manage Devices'.

 

You can submit your 'Entertainment' voucher pass code, within the last month of you current subscription. And it will automatically roll-over, without you loosing any days...

 

 

Cheers

Anonymous User
Not applicable
‎15-09-2017 17:45

In response to SeeMoreDigital

That's great news  as I have a white box with the entertainment pass and wanted to upgrade to the newer black box and keep the entertainment pass the same .

 

Many Thanks

0
Anonymous User
Not applicable
‎10-09-2017 11:23

Thank you both for your answers, that's brilliant!  New black box on order then.